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Description  |
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TECHNICAL FIELD
This invention relates to telephone systems and, particularly, to
arrangements for charging for calls. In a more particular aspect, this
invention relates to arrangements for automatically apportioning charges
between calling and called customers. In a still more particular aspect,
this invention relates to automatic arrangements for reversing overtime
charges on calls made from a coin telephone station.
BACKGROUND ART
Generally calls are originated from pay stations upon the deposit of coins
and the dialing of the called customer's directory number. The calling
customer makes an initial deposit of coins to pay for a prescribed talking
period. The call is then timed and, if the parties are still talking after
the initial period, overtime charges are computed and assessed against the
calling coin station.
Of course, services are available for making credit card and collect calls
from a station and for billing a call to a third party's directory number.
The party making these calls must indicate that the call is a special
service call at the outset and, generally, an attendant intervenes to
verify if the designated party will accept the charges for third party and
collect calls.
It has been recognized that certain business establishments receive
numerous incoming calls and may wish to accept a portion of the charges
for these calls in order to promote good business relationships. For
example, a business customer may receive many inquiries from clients who
call from coin stations. The business customer may decide that the initial
cost for the call should be borne by the calling party. If, however, the
call is put on "hold" or the call is prolonged while the client's inquiry
is being processed, the business customer may wish to accept the overtime
charges so as not to irritate his client.
Accordingly, a need exists for an arrangement for automatically
apportioning charges for calls between the calling and called customers
while the call is in progress.
DISCLOSURE OF THE INVENTION
The foregoing problem is solved and a technical advance is achieved by an
arrangement for signaling the called station that a call in progress is
about to incur overtime charges. If the called station is willing to
accept the overtime charges, the called station returns a signal to the
control equipment serving the calling station. The control equipment
identifies the calling and called lines and begins timing the call in
order to bill the called customer for the remainder of the call.
In accordance with a feature of the invention, an announcement is made to
the calling party as to which station will be charged for the overtime.
In accordance with another feature of the invention, arrangements are
provided for preventing customers from fraudulently causing charges to be
assessed to a called station that is not provided with the proposed
service. In one embodiment of the invention, the control equipment is
provided with a memory containing the telephone numbers of all customers
to whom overtime charges can be billed. In another embodiment, a separate
data link is used to verify that the called customer is willing to accept
overtime charges.
BRIEF DESCRIPTION OF THE DRAWING
FIGS. 1 and 2, when arranged according to FIG. 9 show a block diagram of
first and second switching offices serving a coin station and a called
station, respectively, and the apparatus for apportioning charges between
the stations;
FIG. 3 shows a coin call charge register at the switching office serving
the coin station;
FIG. 4 shows an automatic message accounting register at the switching
office serving the coin station;
FIG. 5 shows an eligible number list register at the switching office
serving the coin station; and
FIGS. 6, 7, and 8 show a flow diagram of the sequence of events in the
operation of the switching office serving the coin station.
DETAILED DESCRIPTION
FIGS. 1 and 2 show one illustrative embodiment of the invention employed in
telephone systems of the type disclosed in U.S. Pat. No. 3,408,628 to R.
L. Brass et al of Oct. 29, 1968. Since many elements of the switching
systems are well-known in the art, they will be shown in block diagram
form. For a more complete disclosure of a typical electronic switching
system the reader is referred to the above Brass et al patent, U.S. Pat.
No. 2,955,165 to W. A. Budlong et al of Oct. 4, 1960, and Bell System
Technical Journal, Volume XLIII, September, 1964.
The switching office 110 of FIG. 1 is controlled by a high speed electronic
central processor including a central control 100 which is controlled by
program instructions stored in a permanent memory designated program store
101. A temporary memory designated call store 102 is used to store
transient information such as the digits dialed by a customer, the
supervisory states of lines and trunks, etc.
The switching network 103 provides means for connecting customer line
circuits, such as 104, with trunks, such as 105, and with service circuits
such as coin service circuit 106.
The switching logic is contained in the program instructions and the
hardware of the service circuits is purposely kept simple. By and large,
the service circuits are actuated under commands from the central control
100 through the use of signal distributor 107. Signal distributor 107
comprises a plurality of bistable devices which are set and reset by
central control 100 to actuate slower speed devices such as relays in the
peripheral circuits.
Input information to central control 100 from the rest of the system is
provided via scanner 108. The scanner is directed periodically to detect
service requests from lines and the states of service circuits and trunks.
The overall operation of the arrangement will now be described with
reference to FIGS. 1 and 2 and a call originated by coin station 109 to
called station 215. The sequence of operation of the switching office 110
is also set forth in summary fashion in the flow diagram of FIGS. 6-8. The
specific program instructions for performing these functions have not been
shown since they depend on the particular switching system employed and
can readily be generated from the flow diagram by one skilled in the art.
When a customer at coin station 109 wishes to place a call, he lifts the
receiver at the station and deposits an initial amount. Line circuit 104
signals over conductor 130 to scanner 108 which is periodically directed
by central control 100 to look for service requests. Central control 100
recognizes this service request by comparing the present scan information
with the "last look" scan and connects a digit receiver (not shown) to the
calling line 104 via network 103.
The digit receiver is responsive to the dial pulse or tone signals
generated by station 109 and the receiver is scanned periodically by
scanner 108 to ascertain the digits dialed by the calling customer. These
digits are stored in a software register in call store 102.
When sufficient digits have been received, the digits are translated by a
digit analysis program controlling central control 100 to ascertain the
destination of the call. If it is assumed that the call is to station 215
served by switching office 211, an idle outgoing trunk such as 105 is
selected. As set forth in the patents and technical journal cited above,
an outpulser (not shown) is connected to the trunk via network 103 to
outpulse the digits of the called station. At office 211 central control
223 senses a seizure on incoming trunk 212 and connects a digit receiver
(not shown) to the incoming trunk to receive the digits outpulsed from
switching office 110.
At the end of outpulsing, office 211 establishes two ringing connections
for the call. A ringing generator circuit (not shown) is connected via
network 233 to the called line circuit 214 to alert the customer at
station 215 and an audible ringing tone service circuit (not shown) is
connected via network 233 to incoming trunk 212. The audible ringing
service circuit returns an audible signal over trunk conductors 131 to the
calling office informing the calling station that the called station is
being rung.
In the meantime, the calling office central control 100 has interconnected
calling line 104 with outgoing trunk 105 via network connection 132 and
central control 100 monitors trunk 105 for called answer supervision via
scanner 108.
When the called party answers, a software timer is started at switching
office 110 by central control 100 to time the initial talking period which
has been paid for by the customer at coin station 109. At this time, the
identities of the calling line and the called directory number are stored
in the software register (shown in FIG. 3) in call store 102 along with
the time of day that the call was initiated and answered.
Central control 100 monitors the supervision of the call at outgoing trunk
105 to determine when the parties disconnect and central control 100 also
keeps track of the duration of the call to ascertain when the initial
talking period has expired so that appropriate overtime charges can be
assessed if the customers have not completed their conversation.
If it is assumed that the initial period expires before the customers have
disconnected, central control 100 establishes two connections via the
network to coin service circuit 106. Central control 100 temporarily
interrupts the connection 132 between line circuit 104 and outgoing trunk
105 and connects coin service circuit 106 to the calling customer station
via network connection 133 and to the outgoing trunk 105 via network
connection 134. The talking path 132 is reserved for future use after the
coin collect and overtime processing have been completed.
Central control 100 addresses signal distributor 107 to energize relay B in
the coin service circuit 106 and relay B applies a coin collect potential
over the connection 133 to the calling station to collect the initial
deposit. A test is then performed to assure that the coin has been
collected.
The winding of relay B and other relays have not been shown to simplify the
drawing. It will be assumed, however, that these relays are similar to
relays A and H whose windings are shown in FIG. 1.
Central control 100 now operates relay E in coin service circuit 106 for a
prescribed interval and relay E, at its contacts E-1, connects overtime
tone oscillator 121 over network path 134 to the distant office 211 and
line circuit 214. Overtime tone oscillator 121 transmits a tone on the
connection to alert the called station that the initial talking period has
expired and any further conversation will require overtime charges.
If station 215 has been provided with the proposed "reverse overtime
charge" service feature whereby it can accept the overtime charges, line
circuit 214 serving station 215 will be equipped with line circuit
applique 228. Applique 228 includes a tone detector 216, a monopulser 217,
and an accept charge oscillator 218. Overtime tone detector 216 is
responsive to the particular overtime tone generated by oscillator 121 in
the coin service circuit at the originating office. In response to this
tone, detector 216 triggers monopulser 217 which, in turn, triggers
oscillator 218 for a prescribed interval and oscillator 218 transmits a
distinct tone back over the connection to the calling office.
After central control 100 at switching office 110 operated relay E for a
prescribed interval, it addressed signal distributor 107 to release relay
E and actuate relay F in the coin service circuit 106. Relay F, at its
contacts F-1, connects an accept charge tone detector 122 to network
connection 134. Tone detector 122 is responsive to the tone generated by
oscillator 218 in the line applique circuit 228 and when this tone is
transmitted from the called office, the calling office is informed that
the called customer is willing to accept overtime charge calls from the
coin line.
In response to the tone from the called office, detector 122 actuates relay
G in coin service circuit 106 and at its contacts G-1, relay G enables a
scan point in scanner 108. Central control 100, during routine scanning,
detects the operation of relay G and proceeds with the functions necessary
to bill the called customer for the overtime charge and to advise the
calling customer of the disposition of the call.
In accordance with a feature of the invention, coin service circuit 106 is
connected to a 2-track announcement machine 119 that has recorded therein
two messages which can be transmitted to the calling coin station to
apprise the customer of the overtime charges. If the called customer does
not wish to accept overtime charges or does not have this service feature,
no tone will be returned to trigger detector 122. Recognizing this,
central control 100 actuates relays A and G in coin service circuit 106.
At its contacts G-2, relay G grounds conductor SELA to track control 120
in order to select track A of announcement machine 119. Relay A connects
the output of the announcement machine over network connection 133 to the
calling line. In this case, the announcement would inform the calling
customer that the initial period has expired and an overtime deposit must
be made in order to continue talking.
In the example described above, however, the called line applique circuit
had signaled the calling office that the called customer would accept that
overtime charges. Central control 100, therefore, actuates relays A, D,
and G in the coin service circuit 106. Relays G and D ground conductor
SELB to track control 120 so that the announcement machine will transmit
an alternate message to the calling station. In this case, the calling
customer will be informed that the initial period has expired, but that
the called customer will accept any charges for overtime.
During call processing central control 100 keeps track of the call through
the use of blocks of memory designated "call processing registers." The
information needed for various functions during different stages of the
call is not always the same in content and amount so the registers
associated with different parts of the call will vary in size.
When processing a call from a coin telephone station, the central control
establishes a coin call charge register such as the register shown in FIG.
3. This register contains the identity of the calling and called lines,
the identity of the trunk being used on the call, the charging rate and
timing information. This timing information is used by central control 100
to ascertain when the initial talking period expires.
After the central control ascertains that the overtime charges are to be
billed to the called customer, the central control establishes an
automatic message accounting register such as shown in FIG. 4. This
register will be used for billing the called customer for overtime charges
and contains the identity of the customer to be billed and the time of day
that billing is to begin. The processor also makes an entry in the coin
call register to indicate that the overtime no longer need be recorded for
charging the coin station.
Returning now to the call being described, it will be recalled that the
called customer line applique returned a signal to the calling office
indicating the called customer's willingness to accept the overtime
charges and the central control notified the calling customer of this
arrangement through the use of announcement machine 119. At the end of the
announcement, relay H is actuated in coin service circuit 106 and relay H,
through its contacts H-1, signals central control that the announcement
has been transmitted. Central control 100 disconnects network connections
133 and 134 and re-establishes a connection 132 between the calling line
and the outgoing trunk.
Supervision of the call is periodically monitored at the outgoing trunk 105
and when the parties disconnect central control 100 will enter a
disconnect time in the AMA register shown in FIG. 4. The information in
the AMA register can be used to compute the billing of the overtime
charges to the called customer in a well-known manner.
In the example described above, tones were exchanged between calling and
called offices to ascertain which line would be assessed the overtime
charges. To preclude customers from abusing this service and causing false
charging, the arrangement can be provided with certain safeguards. For
example, switching office 110 can have its program store equipped with a
list, such as that shown in FIG. 5, of called customers that are provided
with the reverse overtime charge feature. At some time during call
processing, central control 100 would interrogate this memory using the
called line number to ascertain if the reverse charge service feature had
been provided for the called station. If the called number stored in the
coin call register matches a number on the list, the overtime tone would
be applied over the connection to the called office as described above.
Instead of keeping a list at each office of those customers provided with
the reverse overtime charge feature, safeguard measures can be
incorporated utilizing existing common channel interoffice signaling
(CCIS) links such as link 129 in FIG. 1. As is well-known in the art, the
CCIS system provides a data link between central processors for the
exchange of supervisory, traffic control and other signals. As shown in
FIG. 2, when the overtime tone detector 216 is triggered in the presence
of overtime tone from the calling office, detector 216 also sets flip-flop
225. Flip-flop 225 resets itself after a delay determined by delay circuit
227 and flip-flop 225 energizes a scan point in scanner 224. Central
control 223 at the called office can interrogate its memory to ascertain
if the called line associated therewith is equipped to accept reverse
overtime charge billing. Central control 123 can then inform originating
office central control 100 via CCIS data link 129 and central control 100
would process the call as previously described.
While the arrangement has been described with respect to coin calls, it
will be obvious to those skilled in the art that the invention is suitable
for apportioning charges for other types of calls where overtime charges
may be incurred.
For instance, charges could also be apportioned on calls originating from
lines having message unit service wherein message units are charged for
the initial period and for each additional interval of overtime that the
parties converse. During the establishment of the call, the calling office
central control would ascertain if the called party has the reverse charge
overtime feature by the methods described above. A tag could be put in
memory indicating that the call should be interrupted at the end of the
initial period. When the initial period has expired, a service circuit
would be coupled to the connection and the call would proceed
substantially as described above with respect to the coin call. A detailed
billing would then be prepared for both the calling and called stations.
It is to be understood that the above-identified arrangements are merely
illustrative of the application and principles of the invention. Numerous
other arrangements may be devised without departing from the spirit and
scope of the invention.
For example, while the invention is shown being used on an interoffice
connection, it is obvious that the invention could be employed on calls
within the same switching office. Also, while tone oscillators are used
for signaling over the connection, other signals such as coded signals
could be used. Furthermore, the reverse overtime charge feature can be
selectively activated under control of the called customer.
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