 |
Claims  |
|
|
We claim:
1. A customer order comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising
input means for receiving customer orders,
a memory for storing data for performing registration and totalization
processings on said customer orders,
transmission means for sequentially transmitting said customer orders, as
said customer orders are registered, to said video controller and for
transmitting request commands to said video controller; and
said video controller comprising:
an arithmetic operation control apparatus for centrally controlling the
system,
display means for sequentially displaying said customer orders, as said
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting, in response to a request
command issued by said register terminal, said service time data stored in
said service time data storage means to said register terminal in a form
of a report, wherein said register terminal generates classification flags
for classifying customer order items, as said customer order items are
registered in said register terminal, as one of (i) an initial item, (ii)
an intermediate item, and (iii) a final item before transmission of said
customer order items, and upon registration of said customer order items
of a customer order in said register terminal, information representative
of said classification flags is transmitted to said video controller,
together with said customer order items to thereby display said customer
order items together with said flags of said display means of said video
controller.
2. A customer order processing system according to claim 1, wherein said
video controller is a kitchen video controller.
3. A customer order processing system, comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
transmission means for sequentially transmitting said customer orders to a
video controller, and
storage means for storing information of a time of reception, of a first
item contained in a customer order, in a file for use in order
transmission; and
said video controller comprising:
display means for sequentially displaying the customer orders, as the
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting response to a request
command from said register terminal, data representative of said service
time stored in said service time data storage means to said register
terminal, thereby issuing a management report, wherein said register
terminal generates classification flags for classifying customer order
items, as said customer order items are registered in said register
terminal, as one of (i) an initial item, (ii) an intermediate item and
(iii) a final item before the transmission of said customer order items,
and upon registration of said customer order items of a customer order in
said registration terminal, information of said classification flags is
transmitted to said video controller, together with said customer order
items, to thereby display said customer order items together with said
flags on said display means of said video controller.
4. A customer order processing system according to claims 3, wherein said
video controller is a kitchen video controller.
5. A customer order processing system comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
a memory for storing data for performing registration and totalization
processings on said customer orders, and
transmission means for sequentially transmitting said customer orders, as
said customer orders are registered, to said video controller and for
transmitting request commands to said video controller; and
said video controller comprising:
an arithmetic operation control apparatus for centrally controlling the
system,
display means for sequentially displaying said customer orders, as said
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting, in response to a request
command issued by said register terminal, said service time data stored in
said service time data storage means to said register terminal in a form
of a report, wherein upon every registration of an item of a customer
order, said register terminal stores data of the item together with an
item classifying flag in a transmission buffer provided for the
transmission of the data to said video controller, and upon every
registration of a new order item, said transmission buffer is checked
prior to registration processings to decide whether data are stored in
said transmission buffer, and when data are stored in said transmission
buffer, said data stored in the transmission buffer are transmitted to
said video controller so that, upon every registration of a new item of a
customer order, an item registered immediately prior to said new item is
transmitted to said video controller so as to displayed on said display
means thereof.
6. A customer order processing system according to claim 5, wherein said
video controller is a kitchen video controller.
7. A customer order processing system comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
transmission means for sequentially transmitting said customer orders to a
video controller, and
storage means for storing information of a time of reception, of a first
item contained in a customer order, file for use in order transmission;
and
said video controller comprising:
display means for sequentially displaying the customer orders, as the
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting, in response to a request
command from said register terminal, data representative of said service
time stored in said service time data storage means to said register
terminal, thereby issuing a management report, wherein upon every
registration of an item of a customer order, said register terminal stores
data of the item together with an item classifying flag in a transmission
buffer provided for the transmission of the data to said video controller,
and upon every registration of a new order item, said transmission buffer
is checked prior to registration processings to decide whether data are
stored in said transmission buffer, and when data are stored in said
transmission buffer, said data stored in the transmission buffer are
transmitted to said video controller, so that upon every registration of a
new item of a customer order, an item registered immediately prior to said
new item, is transmitted to said video controller so as to be displayed on
said display means thereof.
8. A customer order processing system according to claim 7, wherein said
video controller is a kitchen video controller.
9. A customer order processing system comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
a memory for storing data for performing registration and totalization
processings on said customer orders, and
transmission means for sequentially transmitting said customer orders, as
said customer orders are registered to said video controller and for
transmitting request commands to said video controller; and
said video controller comprising:
an arithmetic operation control apparatus for centrally controlling the
system,
display means for sequentially displaying said customer orders, as said
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting, in response to a request
command issued by said register terminal, said service time data stored in
said service time data storage means to said register terminal in a form
of a report, wherein said video controller further comprises:
an order recall display memory,
an order recall key provided in said control switch input means,
display information holding means for constantly holding display
information of a last erased customer order immediately by storing the
display information of said last erased customer order in said order
recall display memory before said last erased customer order is erased by
operating said control switch input means, and
recall display means, responsive to an operation of said order recall key,
for reading out contents of said order recall display memory to said
display means.
10. A customer order processing system according to claim 9, wherein said
video controller is a kitchen video controller.
11. A customer order processing system comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
a memory for storing data for performing registration and totalization
processings on said customer orders, and
transmission means for sequentially transmitting said customer orders, as
said customer orders are registered, to said video controller and for
transmitting request commands to said video controller; and
said video controller comprising:
an arithmetic operation control apparatus for centrally controlling the
system,
display means for sequentially displaying said customer orders, as said
customer orders are received from said register terminal,
control switch input means, operable person in charge of preparation of a
selected customer order, for erasing a display of said selected customer
order on said display means upon completion of preparation of said
particular customer order,
service time data storage means for (i) during a time length between a time
point of reception of said selected customer order and a time point of
erasure of said selected customer order and (ii) storing said time length
as service time data, and
management report issuing means for transmitting, in response to a request
command issued by said register terminal, said service time data stored in
said service time data storage means to said register terminal in a form
of a report, wherein said customer order processing system is designed to
be installed in a drive-through shop where a vehicle passenger can order
and purchase an article without getting out of a vehicle, said system
further comprising:
a vehicle detector, installed at a location which the vehicle passes after
having transmitted the customer order to said shop, for generating a
vehicle detection signal; and
service time measurement starting time generating means, responsive to said
vehicle detection signal outputted from said vehicle detector, for setting
a time of generation of said vehicle detection signal as said time point
of reception of a customer order.
12. A customer order processing system according to claim 11, further
comprising:
a second vehicle detector, installed at a location which said vehicle
passes immediately after reception of the article from the shop, for
generating a second vehicle detector signal; and
service time measuring means, responsive to said first and second vehicle
detection signals, for measuring a service time taken for completing said
customer order by subtracting said time point of reception of a customer
order from a time point of generation of said second vehicle detection
signal.
13. A customer order processing system according to claim 11, wherein said
video controller is a kitchen video controller.
14. A customer order processing system comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
a memory for storing data for performing registration and totalization
processings on said customer orders, and
transmission means for sequentially transmitting said customer orders, as
said customer orders are registered, to said video controller and for
transmitting request commands to said video controller; and
said video controller comprising:
an arithmetic operation control apparatus for centrally controlling the
system,
display means for sequentially displaying said customer orders, as said
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting, in response to a request
command issued by said register terminal, said service time data stored in
said service time data storage means to said register terminal in a form
of a report, wherein said customer order processing system is designed for
installation in a drive-through shop where a vehicle passenger can order
and purchase an article without getting out of a vehicle, said system
further comprising:
a vehicle detector, installed at a location which a vehicle passes
immediately after reception of the article from the shop, for generating a
vehicle detector signal; and
service time measuring means, responsive to said vehicle detection signal
generated by said vehicle detector, for measuring a service time taken for
completing said customer order by subtracting a service time measurement
starting time of said order from a time of generation of said vehicle
detection signal.
15. A customer order processing system according to claim 14, wherein said
video controller is a kitchen video controller.
16. A customer order processing system comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
a memory for storing data for performing registration and totalization
processings on said customer orders, and
transmission means for sequentially transmitting said customer orders, as
said customer orders are registered, to said video controller and for
transmitting request commands to said video controller; and
said video controller comprising:
an arithmetic operation control apparatus for centrally controlling the
system,
display means for sequentially displaying said customer orders, as said
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting, in response to a request
command issued by said register terminal, said service time data stored in
said service time data storage means to said register terminal in a form
of a report, wherein said display means of said video controller includes
a color display device, and display color data, for determining display
colors of said color display device of said video controller at individual
times, are stored in an order item setting file provided in said memory of
said register terminal, and upon transmission of the customer order from
said register terminal to said video controller, said display color data
for the items contained in said customer order are transmitted to said
video controller, and said display means of said video controller includes
display color data storage means comprising a video data RAM for storing
(i) display character data and (ii) display color data in correspondence
to display positions, respectively, on a display screen of said display
means.
17. A customer order processing system according to claim 16, wherein said
video controller is a kitchen video controller.
18. A customer order processing system comprising:
(a) a video controller; and (b) a register terminal,
said register terminal comprising:
input means for receiving customer orders,
a memory for storing data for performing registration and totalization
processings on said customer orders, and
transmission means for sequentially transmitting said customer orders, as
said customer orders are registered, to said video controller and for
transmitting request commands to said video controller; and
said video controller comprising:
an arithmetic operation control apparatus for centrally controlling the
system,
display means for sequentially displaying said customer orders, as said
customer orders are received from said register terminal,
control switch input means, operable by a person in charge of preparation
of a selected customer order, for erasing a display of said selected
customer order on said display means upon completion of preparation of
said particular customer order,
service time data storage means for (i) measuring a time length between a
time point of reception of said selected customer order and a time point
of erasure of said selected customer order and (ii) storing said time
length as service time data, and
management report issuing means for transmitting, in response to a request
command issued by said register terminal, said service time data stored in
said service time data storage means to said register terminal in a form
of a report, said processing system further comprising a plurality of
register terminals, and wherein said display means comprises a plurality
of display units, said control switch input means includes a plurality of
switches respectively assigned to said plurality of display units, said
register terminals register customer orders by using steer information,
preliminarily set in said register terminals, used to determine one of
said display units on which a customer order is to be displayed, and said
customer order is displayed on said one of said display units.
19. A customer order processing system according to claim 18, further
comprising back-up means for generating a back-up ID number table, and
wherein when a display unit, indicated by said steer information, fails to
display a customer order, said back-up means controls a different one of
said display units to display said customer order.
20. A customer order processing system according to claim 18, wherein said
video controller is a kitchen video controller. |
|
 |
|
 |
Claims |
|
|
|
Description |
|
|
BACKGROUND OF THE INVENTION
The present invention relates to a customer order processing system for use
in the field of the dining service industry and the like, and more
particularly to a customer order processing system for managing
transmission of customer orders to a kitchen and the time (referred to as
service time) during which an order item or order items designated by a
customer are prepared.
In the present state of the art in the field of the dining service
industry, there has been proposed no customer order processing system, for
use in the shops of the dining service industry, which is designed to
manage customer service time based on a combination of the transmission of
a customer order to a kitchen and the time taken in preparing the
transmitted customer order.
As the business scale of the dining service industry increases, there
arises a demand for speedy transmission of customer orders to a kitchen
and a reduction of time taken for the preparation of an order item or
order items to thereby improve customer service. As requirements to be
satisfied by such a customer order processing system, the following items
may be considered.
(1) To measure a time period (i.e., service time) from the time of display
of a customer order inputted from a register terminal on a kitchen display
to the erasure of the customer order therefrom by a person in charge
thereof, upon completion of the preparation of the order.
(2) To calculate an average value of service times and to issue a
management data report of the average service time.
(3) To preliminarily set a selective time zone, to calculate the average
service time in the set time zone, and to issue a management data report
of the average service time in the set time zone.
(4) To preliminarily set a desired value for the service times, to obtain a
rate of the service times which have been defined in the above paragraph
(1) and which fall within the desired value, and to issue a report on the
rate of the service times thus obtained as management data of a desired
service time attainment rate.
(5) To preliminarily set selective time zones, to calculate the desired
service time attainment rate, which has been defined in the above
paragraph (4), in each time zone, and to issue a management data report of
the desired service time attainment rates in the set time zones,
respectively.
(6) To calculate the average service time as defined in the above paragraph
(2) for every person who is engaged in the preparation for the order
displayed on the kitchen display, and to issue a management data report of
the average service time for each person.
(7) To calculate the desired service time attainment rate as defined in the
paragraph (4) for every person who is engaged in the preparation for the
order displayed on the kitchen display, and to issue a management report
on the desired service time attainment rate for each person.
(8) To calculate the average service times as defined in the paragraph (2)
for every destination to which an ordered item or ordered items are to be
delivered, and to issue a management data report of the average service
time for each destination.
(9) To calculate the desired service time attainment rate as defined in the
above paragraph (4) for every order destination, and to issue a management
report on the desired service time attainment rate for each order
destination.
SUMMARY OF THE INVENTION
It is therefore a primary object of the present invention to realize a
novel management system useful in the field of the dining service
industry.
More specifically, it is an object of the present invention to provide a
customer order processing system which is highly useful in managing the
service time for a customer order by the combined use of the transmission
of a customer order to a kitchen and the time taken in preparing the
transmitted customer order.
In order to attain the above and other objects, which will become more
apparent in accordance with the following descriptions, there is provided
a customer order processing system according to a general aspect of the
present invention which comprises a register terminal and a kitchen video
controller, wherein the register terminal includes a transmitting unit
sequentially transmitting customer orders as they are registered therein
to the kitchen video controller, and the kitchen video controller includes
a display device for sequentially displaying the customer orders as they
are received from the register terminal, a control switch input device for
allowing a person in charge of preparing a customer order to erase a
display of the customer order on the display device upon completion of the
preparation of the customer order, a service time data storage unit for
measuring a time period from a time point of the reception of the customer
order to a time point of the erasure of the customer order and storing the
measured time period as service time data, and a management report issuing
unit for transmitting the service time data stored in the service time
data storage unit to the register terminal in response to a request
command issued by the register terminal, thereby issuing a management
report.
Thus, in accordance with the customer order processing system of the
present invention, the customer orders registered in the register terminal
are sequentially transmitted to the video controller via a transmission
line to be displayed in succession on the display device of the kitchen
video controller. Persons, who are in charge of preparing the customer
orders, prepare ordered items, while viewing the customer orders displayed
sequentially on the display device. Upon completion of the preparations
for the customer orders, the associated customer order on the kitchen
display is erased by the respective persons in charge. In this way, the
kitchen video controller can measure a time period from the time of
reception of an customer order to the time of erasing the customer order
from the display device, as a service time, and use the measured time
period as service time management data.
BRIEF DESCRIPTION OF THE DRAWINGS
FIG. 1 is a block diagram showing a general arrangement of a customer order
processing system according to a first embodiment of the present
invention;
FIG. 2 is a block diagram showing a structure of a register terminal
comprised in the system shown in FIG. 1;
FIG. 3 is an external view of a mode switch comprised in the register
terminal in the first embodiment shown in FIG. 2;
FIG. 4 is a diagram showing a structure of a kitchen video controller
comprised in the system shown in FIG. 1;
FIG. 5 is an external view of a monitor control switch comprised in the
system shown in FIG. 1;
FIG. 6 is a diagram for illustrating a structure of a service time data
file contained in the register terminal comprised in the system shown in
FIG. 1;
FIG. 7 is a diagram for illustrating a structure of a desired service time
attainment rate data file contained in the register terminal comprised in
the system shown in FIG. 1;
FIG. 8 is a diagram for illustrating a structure of a service time data
file contained in the kitchen video controller comprised in the system
shown in FIG. 1;
FIG. 9 is a diagram for illustrating a structure of a desired service time
attainment rate data file contained in the kitchen video controller
comprised in the system shown in FIG. 1;
FIGS. 10A and 10B are diagrams showing examples of key operations and
customer orders, respectively, appearing in the register terminal
comprised in the system shown in FIG. 1;
FIG. 11 is a diagram showing examples of displays generated by the kitchen
video controller comprised in the system according to the first
embodiment;
FIG. 12 is a diagram showing an example of a service time report prepared
in the system according to the first embodiment;
FIG. 13 is a flow chart showing time zone setting processings executed in
the register terminal comprised in the system according to the first
embodiment;
FIG. 14 is a flow chart showing desired service time setting processings
executed in the register terminal comprised in the system according to the
first embodiment;
FIG. 15 is a flow chart for illustrating an operation of the register
terminal comprised in the system according to the first embodiment;
FIG. 16 is a flow chart for illustrating an operation of the kitchen video
controller comprised in the system according to the first embodiment;
FIG. 17 is a diagram showing an example of a display of the register
terminal when its operation is designated to the setting mode (P) in the
system according to the first embodiment;
FIG. 18 is a diagram showing an example of a display of the register
terminal when its operation is designated to the inspection mode (X) in
the system according to the first embodiment;
FIG. 19 is a diagram showing a structure of an order file transmitted from
the register terminal to the kitchen video controller in the system
according to the first embodiment;
FIG. 20 is a diagram showing a structure of an order file transmitted from
the register terminal to the kitchen video controller in the system
according to a third embodiment of the present invention;
FIG. 21 is a flow chart for illustrating an operation of the kitchen video
controller comprised in the system according to the third embodiment of
the present invention;
FIG. 22 is a diagram showing an example of a display made by the kitchen
video comprised in the system according to the third embodiment;
FIGS. 23A and 23B are diagrams for illustrating an example of a key
operation in the register terminal and an example of timing control for
transmission to the kitchen video controller in the system according to a
fourth embodiment of the present invention;
FIG. 24 is a flow chart showing processings for data transmission from the
register terminal to the kitchen video controller in the system according
to the fourth embodiment;
FIG. 25 is a diagram showing a structure of an order file transmitted from
the register terminal to the kitchen video controller in the system
according to a fifth embodiment of the present invention;
FIG. 26 is a diagram showing an example of a display made by the kitchen
video controller in the system according to the fifth embodiment;
FIG. 27 is a diagram showing an example of a key operation in the register
terminal in the system according to a sixth embodiment of the present
invention;
FIG. 28 is a diagram showing a structure of an order file transmitted from
the register terminal to the kitchen video controller in the system
according to the sixth embodiment;
FIG. 29 is a diagram showing an example of a display made by the kitchen
video controller in the system according to the sixth embodiment;
FIG. 30 is a diagram showing a structure of a service time data file used
in the system according to the sixth embodiment;
FIG. 31 is a diagram showing an example of a service time report used in
the system according to the sixth embodiment;
FIG. 32 is a block diagram showing a general arrangement of the customer
order processing system according to a seventh embodiment of the present
invention;
FIG. 33 is a diagram showing an example of the service time data file
contained in the register terminal comprised in the system according to
the seventh embodiment of the present invention;
FIG. 34 is a diagram showing an example of a service time report used in
the system according to the seventh embodiment;
FIG. 35 is a block diagram showing a general arrangement of the customer
order processing system according to an eighth embodiment of the present
invention;
FIG. 36 is a diagram showing a structure of a setting file for setting
order items in the system according to the eighth embodiment;
FIG. 37 is a diagram showing a structure of a display device ID number
setting table used in the system according to the eighth embodiment;
FIG. 38 is a flow chart showing order item setting processings executed in
the system according to the eighth embodiment;
FIG. 39 is a flow chart showing display device ID number setting
processings expected in the system according to the eighth embodiment;
FIGS. 40A, 40B, 40C and 40D are diagrams showing an example of a structure
of an order and that of a classification of transmission item groups in
the system according to the eighth embodiment;
FIG. 41 is a diagram showing a structure of an order file transmitted from
the register terminal to the kitchen video controller in the system
according to the eighth embodiment;
FIG. 42 is a diagram showing examples of displays made by the kitchen video
controller in the system according to the eighth embodiment;
FIG. 43 is a diagram showing examples of service time reports used in the
system according to the eighth embodiment;
FIG. 44 is a diagram showing a structure of a display device backup ID
number setting table used in the system according to a ninth embodiment of
the present invention;
FIG. 45 is a diagram showing a structure of an order file transmitted from
the register terminal to the kitchen video controller in the system
according to the ninth embodiment;
FIGS. 46A and 46B are diagrams showing examples of displays made by the
kitchen video controller according to the ninth embodiment of the present
invention;
FIG. 47 is a block diagram showing a structure of a kitchen video
controller comprised in the customer order processing system according to
a tenth embodiment of the present invention;
FIG. 48 is an external view of a monitor control switch comprised in the
system according to the tenth embodiment;
FIGS. 49A and 49B are diagrams showing structures of a memory for an order
recall display and a display buffer, respectively, in the system according
to the tenth embodiment;
FIG. 50 is a block diagram showing a general arrangement of a customer
order processing system for use in a so-called drive-through shop
according to an eleventh embodiment of the present invention;
FIG. 51 is a block diagram showing a structure of a kitchen video
controller comprised in the system according to the eleventh embodiment;
FIG. 52 is a block diagram showing a general arrangement of a customer
order processing system for use in a drive-through shop according to a
twelfth embodiment of the present invention;
FIG. 53 is a block diagram showing a structure of a kitchen video
controller comprised in the system according to the twelfth embodiment;
FIG. 54 is a block diagram showing a structure of a kitchen video comprised
in the customer order processing system controller according to a
thirteenth embodiment of the present invention;
FIG. 55 is a diagram showing a structure of a setting file for setting
order items in the system according to a fourteenth embodiment of the
present invention;
FIG. 56 is a diagram showing a structure of an order file transmitted from
the register terminal to the kitchen video controller in the system
according to the fourteenth embodiment;
FIG. 57 is a diagram showing a structure of a video RAM incorporated in a
display device of the kitchen video controller comprised in the system
according to the fourteenth embodiment; and
FIG. 58 is a diagram showing an example of a display made by the kitchen
video controller comprised in the system according to the fourteenth
embodiment of the present invention.
DESCRIPTION OF THE PREFERRED EMBODIMENTS
The customer order processing system according to the embodiments of the
present invention will be described in conjunction with the accompanying
drawings.
FIG. 1 shows a general arrangement of a customer order processing apparatus
according to a first embodiment of the present invention. Referring to the
figure, a register terminal 11 is connected to a kitchen video controller
12 via a transmission line 15. Connected to the kitchen video control 12
is a monitor control switch 14 for controlling the content of a display
device 13.
FIG. 2 shows a structure of the register terminal 11. In this figure, a
reference numeral 21 denotes a keyboard which includes numeral registering
keys, ordered item or article registering keys, a totalizing key and
others, as required. Upon operation of these keys, corresponding key codes
are generated and supplied to an arithmetic operation controller 22 which
incorporates a read-only memory (hereinafter referred to as ROM) which
stores processing programs used for performing the tasks assigned to the
register terminal 11. In addition to the keyboard 21, there are connected
to the operation controller 22 a mode switch 23, a display device 24, a
memory 25 and a transmitter 26.
FIG. 3 shows schematically an external appearance of the mode switch 23.
Referring to the figure, this mode switch 23 serves to designate operation
modes, such as a close (CLS) mode, registration (REG) mode, inspection (X)
mode, adjustment (Z) mode, setting (P) mode, etc. The switch input data
inputted by manipulating the mode switch 23 is read by the arithmetic
operation controller 22 before the execution of the task processing
program to thereby determine the processing to be performed. The display
device 24 displays the contents of the processings, such as the contents
of registered orders and the contents of reports which are made at the
time of inspection and adjustment, respectively.
The memory 25, shown in FIG. 2, stores set data required for registration
processings and totalization processings as well as data generated
accompanying these processings. Also, it contains a service time data file
having a structure shown in FIG. 6 and a desired service time attainment
rate data file having a structure | | |
