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Integrated voice-mail based voice and information processing system    
United States Patent5479491   
Link to this pagehttp://www.wikipatents.com/5479491.html
Inventor(s)Herrero Garcia; Jose E. (Guaynabo, PR); Jimenez Rodriguez; Carlos R. (Guaynabo, PR)
AbstractAn innovative "one-stop" full service telephone call/communications handling system combining voice mail, voice recognition, database handling and networking features into an integrated system provides highly cost effective solutions for even small organization and individual users. A voice mail system is programmed to automatically answer incoming telephone calls from incoming sources, and offers callers different options depending upon the number they call in on. Some incoming telephone lines are dedicated to particular services or types of callers, while other incoming lines provide a more general public interface for a variety of services offered by the system. The system of the present invention provides a more generalized interface offering callers a variety of different functions/operations/capabilities, including electronic yellow pages, long distance credit card calling services, voice mail and voice conversion, one-stop travel arrangements, and high quality voice mail audio prompts.
   














 Title Information Submit all comments and votes
 
Patent Text Patent PDF Print Page Summary File History
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Drawing from US Patent 5479491
Integrated voice-mail based voice and information processing system - US Patent 5479491 Drawing
Integrated voice-mail based voice and information processing system
Inventor     Herrero Garcia; Jose E. (Guaynabo, PR); Jimenez Rodriguez; Carlos R. (Guaynabo, PR)
Owner/Assignee     Tele Guia Talking Yellow Pages (Guaynabo, PR)
Patent assignment
All assignments
Publication Date     December 26, 1995
Application Number     08/357,769
PAIR File History     Application Data   Transaction History
Image File Wrapper   Patent Term   Fees
Litigation
Filing Date     December 16, 1994
US Classification     379/88.15 379/88.01 379/88.16 379/88.24 379/88.26 379/93.24 379/100.08 379/211.02 704/270.1
Int'l Classification     H04M 001/64
Examiner     Hofsass; Jeffery A.
Assistant Examiner     Tsang; Fan
Attorney/Law Firm     Nixon & Vanderhye
Address
Parent Case     This is a continuation of application Ser. No. 08/008,707, filed 25 Jan. 1993, now abandoned, which is a continuing application of application Ser. No. 07/517,665, filed 01 May 1990 now U.S. Pat. No. 5,187,735.
Priority Data    
USPTO Field of Search     379/67 379/88 379/89 379/84 379/211 379/212 379/213 379/214 379/399 379/355 379/86 379/92 379/93 379/100 348/7
Patent Tags     integrated voice-mail based voice information processing
   
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 References Submit all comments and votes
 
*references marked with an asterisk below are user-added references
 U.S. References
 
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ReferenceRelevancyCommentsReferenceRelevancyComments
5220501
Lawlor
705/40
Jun,1993

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5218631
Katz

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Katz
379/204.01
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Ferraro
725/66
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379/92.03
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 Foreign References
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 Market Review Submit all comments and votes
   
Market Size
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> $10B
$5B - $10B
$2B - $5B
$500M - $2B
$100M - $500M
$10M - $100M
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$500K - $1M
$100K - $500K
< $100K
[No votes]
$0
 
$0   $2.5B   $5B   $7.5B   $10B
Market Share
Estimate the percentage of the relevant market sector this invention will capture:
75% - 100%
50% - 74.99%
25% - 49.99%
10 - 24.99%
5 - 9.99%
2 - 4.99%
1 - 1.99%
< 1%
[No votes]
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0%   25%   50%   75%   100%
Reasonable Royalty
What percentage of gross sales should the inventor or assignee be paid?
75% - 100%
50% - 74.99%
25% - 49.99%
10 - 24.99%
5 - 9.99%
2 - 4.99%
1 - 1.99%
< 1%
[No votes]
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Public's "Guesstimation" of Royalty Value
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 Technical Review Submit all comments and votes
 Claims Submit all comments and votes
 


What is claimed is:

1. A method of automatically delivering communications services to a telephone caller comprising the following steps all performed interactively in real time during the same telephone call:

(a) automatically answering said telephone call;

(b) receiving and automatically processing signals provided by said caller;

(c) recording speech provided by said caller;

(d) reading prestored digitized information, transforming said prestored digitized information into speech signals, and providing said speech signals to said caller;

(e) reading stored text information, converting said stored text information into speech signals, and providing said converted speech signals to said caller; and

(f) automatically activating a pager in response to said call.

2. A method of automatically delivering communications services to a telephone caller comprising the following steps all performed interactively in real time during the same telephone call:

(a) automatically answering said telephone call;

(b) receiving and automatically processing signals provided by said caller,

(c) recording speech provided by said caller;

(d) reading prestored digitized information, transforming said prestored digitized information into speech signals, and providing said speech signals to said caller; and

(e) reading stored text information, converting said stored text information into speech signals, and providing said converted speech signals to said caller,

wherein said step (b) includes the step of recognizing the speech of said caller.

3. An interactive real time integrated call routing and processing system capable of automatically delivering communications services to a caller during a call on a communications network comprising:

call answering means, coupled to said network, for automatically answering said call;

speech generating means, coupled to said call answering means, for automatically generating and supplying speech to said caller;

signal processing means, coupled to said call answering means, for receiving and processing signals provided by said caller;

voice recording means, coupled to said signal processing means, for recording speech signals provided by said caller;

voice converting means, coupled to said signal processing means, for accessing prestored text information and for converting said prestored text information into speech signals and providing said speech signals to said caller; and

call forwarding means coupled to said call answering means for forwarding said call;

wherein said call forwarding means includes means for forwarding said call to an automated attendant.

4. An interactive real time integrated call routing and processing system capable of automatically delivering communications services to a caller during a call on a communications network comprising:

call answering means, coupled to said network, for automatically answering said call;

speech generating means, coupled to said call answering means, for automatically generating and supplying speech to said caller;

signal processing means, coupled to s