Integrated voice-mail based voice and information processing system

Claims

What is claimed is:

1. A method of automatically delivering communications services to a telephone caller comprising the following steps all performed interactively in real time during the same telephone call:

(a) automatically answering said telephone call;

(b) receiving and automatically processing signals provided by said caller;

(c) recording speech provided by said caller;

(d) reading prestored digitized information, transforming said prestored digitized information into speech signals, and providing said speech signals to said caller;

(e) reading stored text information, converting said stored text information into speech signals, and providing said converted speech signals to said caller; and

(f) automatically activating a pager in response to said call.

2. A method of automatically delivering communications services to a telephone caller comprising the following steps all performed interactively in real time during the same telephone call:

(a) automatically answering said telephone call;

(b) receiving and automatically processing signals provided by said caller,

(c) recording speech provided by said caller;

(d) reading prestored digitized information, transforming said prestored digitized information into speech signals, and providing said speech signals to said caller; and

(e) reading stored text information, converting said stored text information into speech signals, and providing said converted speech signals to said caller,

wherein said step (b) includes the step of recognizing the speech of said caller.

3. An interactive real time integrated call routing and processing system capable of automatically delivering communications services to a caller during a call on a communications network comprising:

call answering means, coupled to said network, for automatically answering said call;

speech generating means, coupled to said call answering means, for automatically generating and supplying speech to said caller;

signal processing means, coupled to said call answering means, for receiving and processing signals provided by said caller;

voice recording means, coupled to said signal processing means, for recording speech signals provided by said caller;

voice converting means, coupled to said signal processing means, for accessing prestored text information and for converting said prestored text information into speech signals and providing said speech signals to said caller; and

call forwarding means coupled to said call answering means for forwarding said call;

wherein said call forwarding means includes means for forwarding said call to an automated attendant.

4. An interactive real time integrated call routing and processing system capable of automatically delivering communications services to a caller during a call on a communications network comprising:

call answering means, coupled to said network, for automatically answering said call;

speech generating means, coupled to said call answering means, for automatically generating and supplying speech to said caller;

signal processing means, coupled to s