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Referral recognition system for an incentive award program    
United States Patent5537314   
Link to this pagehttp://www.wikipatents.com/5537314.html
Inventor(s)Kanter; Mark W. (Lyndhurst, NJ)
AbstractA credit accumulation and accessing system for a plurality of sponsoring companies and participants having at each sponsoring company location (14, 16), a common bus (26), which communicates with participant data input (28), performance data input (34), computer processing (24), memory (30), an award output device (36), and an input/output device (32). Input/output device (32) may connect to a central control center (12), and/or a plurality of second sponsoring companies (14, 16), and/or a plurality of financial institutions (94), through communication lines (38). Sponsoring company, participant, and performance data, along with award conversion tables, pyramidal association tables, award applicable merchandise UPC codes, financial-institution-issued lines of credit and computer operational programming, are stored. Under control of the operational program several tasks are accomplished accordingly, including, creating subdirectories for a single participant account so as to selectively associate the single account subdirectories with multiple sponsoring company accounts and deciphering such accordingly at points of sale, calculating, posting, and/or issuing discounts, raffle entries, store-credit returns, points, cash values, bill values, in accordance with performance of participants (72, 74), while sending results immediately and/or periodically to appropriate destinations, which may include computer memory and/or bank accounts and/or plastic cards on behalf of participants, participant sponsors in a pyramidal-type structure, sponsoring companies, sponsoring companies' sponsors in a pyramidal-type structure, raffle sponsors, and redeemed at appropriate locations which may include, sponsoring company, participant, beneficiary, or financial institution bank accounts (52, 54, 82, 84, 94), sponsoring company locations (14, 16), designated sponsoring company award output devices (36), participants' households, beneficiaries' locations, and cash dispensing machines, and received in the appropriate forms, which may include, designated sponsoring company merchandise, wire transfer, check, cash, coupon, certificate, charge card balance reductions, travel tour, or catalog merchandise.



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Drawing from US Patent 5537314
Referral recognition system for an incentive award program - US Patent 5537314 Drawing
Referral recognition system for an incentive award program
Inventor     Kanter; Mark W. (Lyndhurst, NJ)
Owner/Assignee     First Marketrust Intl. (Lyndhurst, NJ)
Patent assignment
All assignments
Publication Date     July 16, 1996
Application Number     08/393,508
PAIR File History     Application Data   Transaction History
Image File Wrapper   Patent Term   Fees
Litigation
Filing Date     February 23, 1995
US Classification     705/14
Int'l Classification     G06F 157/00
Examiner     McElheny Jr.; Donald E.
Assistant Examiner    
Attorney/Law Firm    
Address
Parent Case     This is a file-wrapper-continuation of application Ser. No. 08/229,390, filed Apr. 18, 1994, now abandoned.
Priority Data    
USPTO Field of Search     364/401 364/404 364/405 364/406
Patent Tags     referral recognition incentive award program
   
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ReferenceRelevancyCommentsReferenceRelevancyComments
5025372
Burton
705/14
Jun,1991

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4949256
Humble
705/14
Aug,1990

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5202826
McCarthy
705/14
Dec,1969

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What is claimed is:

1. A computer assisted system for a multilevel incentive program for at least one program sponsoring company having individual program participants, comprising: at least:

(a) a computer data storage memory having at least data storage areas for storing computer data, wherein at least one of the storage areas comprises a software program for at least determining that a selection of the storage areas are associated with an identifier, said identifier being associated with at least one of the participants;

(b) a computer data entry device for registering at least performance data associated with the associated participant, wherein said performance data comprises at least said identifier;

(c) a computer data processing device at least having means for communicating with both the storage memory and the entry device and automatically applying at least the software program with said performance data to determine resulting award information to store in the selection of storage areas associated with said identifier;

(d) a conveying means for communicating at least the award information appearing in at least one of the selection of storage areas associated with said identifier so as to be received by at least one of the participants who is other than the associated participant, thereby allowing participants other than the associated participant to be rewarded based on performance by the associated participant;

(e) a receiving means for receiving the award information appearing in at least one the selection of storage areas associated with said identifier so as to be received by at least one of the participants who is other than the associated participant, wherein the communicated award information is being issued in association with the respective sponsoring company, whereby set forth is a convenient referral recognition system, particularly for use by any of various types of merchants heretofore impeded from competing on a multilevel playing field.

2. The system of claim 1 wherein said software program is arranged such that said selection of the storage areas are predesignated and such predesignated selection is stored in at least one of the storage areas, wherein subsequent communications of the same performance data to the processing device will produce additional results in the same storage areas.

3. The system of claim 1 wherein said computer data entry device determines said identifier irrespective of how the associated participant pays for a purchase.

4. The system of claim 1 wherein said receiving means is arranged to receive the communicated award information wherein the sponsoring company is not the type of company wherein at least a majority of their business comprises providing customers with end products that said customers order primarily through their catalog, wherein said end products reach said customers' residences from a merchandise supply center primarily by way of at least a person carried type delivery, wherein the person making the delivery is typically not one of the customers, whereby said computer assisted system sets forth a program where customers can readily walk into a local retailer's store and receive multilevel awards thus giving the local retailer a means to compete on a heretofore restricted playing field.

5. The system of claim 4 wherein said receiving means is arranged to receive the communicated award information, wherein the sponsoring company is other than a telecommunication type business.

6. The system of claim 1 wherein said receiving means is arranged to receive the communicated award information, wherein the sponsoring company is other than a telecommunication type business.

7. The system of claim 1 wherein said individual program participants do not need to carry more than one number to participate in varied sponsoring company programs as their one number, when entered into the entry device having a unique number stored in its memory, form a code by way of an entry device software program, thus determining said identifier, thereby allowing access to the appropriate storage areas which may include separate sponsoring company rules.

8. The system of claim 1 wherein said receiving means is located at the sponsoring company's place of business.

9. In a system for an incentive program for at least one program sponsoring company having individual program participants, wherein said system incorporates multilevel marketing and wherein the use of such a system has been limited to a certain type of business wherein said certain type of business is the type of company wherein at least a majority of their business comprises providing customers with end products that said customers order primarily through their catalog, wherein said end products reach said customers' residences from a merchandise supply center primarily by way of at least a person carried type delivery, wherein the person making the delivery is typically other than the customer, improvements comprising: in a predetermined location arrangement at least:

(a) a computer data storage memory having at least data storage areas for storing computer data, wherein at least one of the storage areas comprises a software program for at least determining that a selection of the storage areas is associated with an identifier associated with at least one of the participants;

(b) a computer data entry device for registering at least performance data associated with the associated participant, wherein said performance data comprises at least said identifier which is determined irrespective of how the identified participant pays for a purchase;

(c) a computer data processing device at least having means for communicating with both the storage memory and the entry device and automatically applying at least the software program with said performance data to determine resulting award information to store in the selection of storage areas associated with said identifier;

(d) a conveying means for communicating at least the award information appearing in at least one of the selection of the storage areas associated with said identifier so as to be received by at least one of the participants who is other than the associated participant;

(e) a receiving means for receiving the award information appearing in at least one of the selection of the storage areas associated with said identifier so as to be received by at least one of the participants who is other than the associated participant, wherein the communicated award information is being issued in association with the respective sponsoring company and wherein the respective sponsoring company is other than the limited type, thereby providing an improved program any of various types of merchants heretofore impeded from competing on a multilevel playing field.

10. The improved system of claim 9 wherein said software program is arranged such that said selection of the storage areas is predesignated and such predesignated selection is stored in at least one of the storage areas, wherein subsequent communications of the same performance data to the processing device will produce additional results in the same storage areas, unless a computer data conversion table appearing in at least one of the storage areas provides otherwise.

11. The improved system of claim 9 wherein said receiving means is arranged to receive the communicated award information wherein the sponsoring company is other than a telecommunication type business.

12. The improved system of claim 9 wherein said individual program participants do not need to carry more than one number to participate in varied sponsoring company programs as their one number, when entered into the entry device having a unique number stored in its memory, form a code by way of an entry device software program, thus determining said identifier, thereby allowing access to appropriate storage areas which may include separate sponsoring company rules.

13. The improved system of claim 9 wherein said receiving means is located at the sponsoring company's place of business.

14. In a system for a credit card type incentive program wherein individual program participants having credit approval can earn awards based on their own respective purchases, improvements comprising: at least:

(a) a computer data storage memory having at least data storage areas for storing computer data, wherein at least one of the storage areas comprises a software program for at least determining that at least one of the storage areas is associated with an identifier associated with at least a first participant, and wherein the associated storage area is assigned to at least a second participant;

(b) a computer data entry device for registering at least performance data associated with said first participant, wherein said performance data comprises at least said identifier;

(c) a computer data processing device at least having means for communicating with both the storage memory and the entry device and automatically applying at least the software program with said performance data to determine resulting award information to store in at least the storage area associated with said identifier and assigned to said second participant;

(d) a conveying means for communicating at least the award information appearing in at least the storage area associated with said identifier and assigned to said second participant so as to be received by at least said second participant;

(e) a receiving means for receiving the award information appearing in at least the storage area associated with said identifier and assigned to said second participant so as to be received by at least said second participant wherein the communicated award information is being issued in association with at least a program sponsoring company, thereby allowing multilevel awards to be issued to a customer's credit card based on another customers' credit card purchases.

15. The improved system of claim 14 wherein said receiving means will not accept the communicated award if said receiving location is excluded by the sponsoring company and wherein if the receiving means is not excluded then the receiving means can electronically opt at the point of redemption for a part of the communicated award information to withhold for a later purpose based on an input into an input means for receiving such input and communicating such input to the processing device, wherein said input means is part of said receiving means.

16. The improved system of claim 14 wherein said software program is arranged such that the storage area associated with said identifier and assigned to said second participant is predesignated as such and such predesignated association assignment is stored in at least one of the storage areas, wherein subsequent communications of the same performance data to the processing device will produce additional results in the same storage area.

17. The improved system of claim 14 wherein said receiving means is arranged to receive the communicated award information wherein the sponsoring company is not the type of company wherein at least a majority of their business comprises providing customers with end products that said customers order primarily through their catalog, wherein said end products reach said customers' residences from a merchandise supply center primarily by way of at least a person carried type delivery, wherein the person making the delivery is typically not the customer, whereby the improvement provides a program where customers can readily walk into a local retailer's store and receive multilevel awards thus giving the local retailer a means to compete on a heretofore restricted playing field.

18. The improved system of claim 17 wherein said receiving means is arranged to receive the communicated award information wherein the sponsoring company is other than a telecommunication type business.

19. The improved system of claim 14 wherein said receiving means is arranged to receive the communicated award information wherein the sponsoring company is other than a telecommunication type business.

20. The improved system of claim 14 wherein said individual program participants do not need to carry more than one number to participate in varied sponsoring company programs as their one number, when entered into the entry device having a unique number stored in its memory, form a code by way of an entry device software program, thus determining said identifier, thereby allowing access to the corresponding storage areas which may include separate sponsoring company rules.
 Description Submit all comments and votes
 


BACKGROUND

1. Field of the Invention

This invention relates generally to the field of retail marketing promotions, and in particular, to an exemplary credit accumulation and accessing system.

2. Description of Prior Art

Traditional methods of advertising have called for merchants making announcements through many media avenues. These avenues include television, radio, newspapers, magazines, celebrity endorsements and other similar endorsements. The announcements are often spoken as with radio, or written, as with the printing of coupons in newspapers. These methods are usually very expensive, very time consuming, and often have to be paid for by merchants in advance of, and without any guarantee of future sales. Air time and periodical space are often sold at a premium. Designing advertisements, doing research to define the exact target audience, and choosing where, when and how to place the advertisements are burdensome. This is sometimes so complicated and so demanding that additional employees or outside agencies are often hired to take care of such details. Celebrity endorsements require the need for having the right contacts or, if one does not have good contacts, hiring an expensive agency that does. The management of coupon collection, verification, shuffling, and redemption is nearly an administrative nightmare. Many printed coupons, are collected by consumers, often in quantities of hundreds or even thousands of small pieces of paper, and are often later presented to merchants for redemption. The merchants collect the coupons as they are presented, verify that the presented coupons are valid, honor the discounts, and later sort the coupons. Sorting the coupons is a very time consuming process and usually is performed at the end of the day so as not to delay consumers. Coupons issued by manufacturers or other third parties are compiled and then sent to their respective issuers, for redemption. In this case, merchants have the disadvantage of having to wait to receive full payment from the manufacturers or third-party-coupon issuers, for the goods that were sold earlier at a discount. Reimbursement can take weeks, even months, and such delays can have a detrimental effect on a merchant's cash flow. The merchant often buys goods from the manufacturer in advance, and has to sell them to recoup the investment and make a profit. The longer the delays are, the longer the merchant's turn around time on their investment is and the longer restocking ability is delayed. Consumers on the other hand, become confused with collecting so many coupons, that often times, they find that several coupons have been left at home, some time during shopping or checkout. Furthermore, the use of the coupon method creates massive paper waste. Many times, coupons are printed and never redeemed. The ones that are redeemed are not always recycled because of human disregard or inconvenience.

The collection and redemption portions of the coupon method mentioned above, can be made simpler by the use of Humble's U.S. Pat. No. 4,949,256 issued Aug. 14, 1990. However, the use of this patent requires the acquisition of costly, and substantially, space consuming, automated equipment. Furthermore, the use of the patent does little to reduce the paper waste inherent with the traditional coupon method.

Nearly all merchants' sale prices must increase dramatically to counter the expenses incurred by the use of any of the above mentioned promotional techniques. This causes the overall cost of living to increase, hurting the entire economy.

Another promotional technique used by merchants is network marketing, also known as Multi-Level Marketing, or MLM for short. With this method, to aid the sale of merchants' products, merchants typically hire independent contractors. These independent contractors are also hired to assist the solicitation of other independent contractors, known as "recruits," who aid in selling the merchants' products. Each independent contractor can buy products from a merchant and use the products themselves or sell the products to others. Each independent contractor can also recruit other independent contractors who inherit the same opportunities as the person recruiting them has. This means, the recruits can also purchase, use or sell the merchants' products and recruit other independent contractors. With MLM, an independent contractor earns money two ways, by selling to others, at a markup, the products they bought from the merchant, or by receiving a commission on their recruits' sales. When a sale is made by the recruit of an independent contractor, the independent contractor receives a commission. In this instance, the commission structure is considered to have gone through one level of sponsorship. Commissions can derive from more than one level of sponsorship, such as when the recruit of an independent contractor's recruit makes a sale. According to the structure, the independent contractor might earn a commission from that sale, considered to have gone through two levels of sponsorship. The industry has used various commission structures, some offering eight levels of sponsorship or more. All of the recruits included in an independent contractor's levels of sponsorship are regarded as the independent contractor's "downline." The industry has used various methods of determining an independent contractor's commission rate. This includes totaling the sales generated by an independent contractor's downline, and applying a commission rate based on that figure. Often, levels are set in which this rate increases as the independent contractor's downline-sales-volume increases.

Multi-Level Marketing previously has had many disadvantages. To adopt such a marketing plan typically requires a merchant to have a broad understanding of MLM. Since this information is not common knowledge, merchants often must hire an individual who is familiar with MLM. These individuals are few and far between, making it difficult for merchants to find them. This allows these individuals to charge extremely high fees, so much so that most small businesses can not afford their services. Those merchants that can afford the service often find that once the MLM plans are established for them, they are burdened with having to handle an enormous amount of paperwork. This paperwork includes designing, and printing enrollment forms, order forms, and catalogs, and then mailing them to potential participants. This also includes receiving and processing completed enrollment forms and order forms; and calculating, printing and then mailing commission checks to independent contractors. Merchants have been known to purchase computers to assist this process. Merchants are also often limited to including in their catalog, only easily shipped or stored products. This is because the independent contractors must often pay for merchandise shipping charges and store the merchandise on their own property until it is sold to others. Any product that is too bulky, or heavy, would not be cost effective for independent contractors to purchase. This is because the independent contractors would have little room for storing bulky merchandise, or with the added expense of shipping and possibly storage, there would be little, if any, room for markup on its future sales.

The independent contractors are often limited to shopping through a catalog in order to purchase the merchant's products. This has the disadvantage of an independent contractor often having to pay for shipping charges of the ordered goods. It also has the effect of causing the independent contractor frustration, as shipping often carries several problems. With shipping, the independent contractor has to wait for the merchandise to arrive. This can take days, weeks, or in some cases, even months, as the merchant may be out of stock of the selected merchandise. When the merchandise finally arrives, the independent contractor is often dissatisfied for one of several reasons. The merchandise might be damaged from shipping. It might be the wrong merchandise, as orders are often botched through improper communication. The merchandise might not be of anticipated quality, such as a dress that does not fit properly. In the likely event of this dissatisfaction, often the independent contractor must go through the ordeal of repackaging and shipping the merchandise back to the merchant. The merchant will then do one of several things. The merchant might refund the independent contractors' money, which leaves the independent contractor feeling as though the whole experience was a waste of time. In the event the merchandise was damaged in shipping, the merchant might ship the independent contractor replacement merchandise. This would force the independent contractor to wait even longer for the desired merchandise to arrive. The replacement merchandise could also become damaged through shipment. If a merchant issues the independent contractor a credit line equal to the amount of the original purchase which was returned, the independent contractor, is often forced to buy something else from the merchant's catalog. This poses several problems for the independent contractor. The independent contractor might not be interested in any other merchandise the merchant has to offer since the catalogs are often limited in variety, in which case the independent contractor must purchase something that is undesirable. The price of the supplemental merchandise might not be the same as the purchase price of the original merchandise. If the supplemental merchandise price is higher, the independent contractor must spend more of his/her money than he/she originally planned to spend. If the price of the supplemental merchandise is less, the independent contractor will have money, which is not gaining interest, tied up with the merchant for an extended period of time. In other words, the independent contractor will have his/her money held by the merchant until such time when it is used toward another purchase.

With MLM, independent contractors must often store merchandise on their premises. Merchandise is usually bought in advance from a merchant by an independent contractor, who, in turn, stores the merchandise and attempts to sell the merchandise to others. Many independent contractors have not had sales training, but participate in an MLM plan because they are tempted by the high profit potential this sort of self-employment offers. As a result of their lack of proper sales training, often times, much of the merchandise they stocked up on, can not be sold to others. Rather, it remains stored on the independent contractor's premises for an extended period of time. Eventually, to become rid of the unwanted merchandise, the independent contractor must often do one of a few undesirable things. He/she must either give the merchandise away, sell it at a greatly reduced price, use it themselves or throw it in the garbage. This has had the unsavory result of depleting an independent contractor's cash flow. It has also resulted in many independent contractors after a certain degree of exposure to the program, often becoming jaded with MLM, subsequently giving up self-employment with MLM forever, and discouraging others from participating in any MLM plan also. Catalogs of merchant's products or services have also been bought and given to, or sold to others by independent contractors. This can alleviate the need for an independent contractor to stock up on merchandise, but requires the independent contractor to purchase the catalogs. Often times, a shopper does not want to pay for a catalog, as they are not sure if there is anything in the catalog that they even want to buy. Independent contractors, on the other hand, do not want to give the catalogs out for free. When the independent contractor gives the catalog out for free, the independent contractor does not recoup the investment he/she made to acquire the catalog. This results in an independent contractor's cash flow becoming depleted. If the shopper does buy the catalog and then buys something from the catalog, the total cost of what was spent to acquire the merchandise is greater than the list price of the merchandise. Add on shipping costs that the purchaser must pay and the total cost to acquire the merchandise rises substantially. Usually, the resulting price is equal to, and often greater than, the price of comparable merchandise found in a retail store or especially a discount store. Shoppers become discouraged upon having to pay an often higher than retail price for the merchandise from the catalog and being subjected to the problems associated with shipping, as mentioned previously. This leads most shoppers to avoid purchasing through these catalogs. This in turn, results in minimal sales for the independent contractor, who again, after a certain degree of exposure to the program, often becomes jaded, gives up self-employment with MLM, and discourages others from participating in any MLM plan also.

Another method used by merchants to assist sales of their goods or services, has been the installation of incentive programs. Incentive companies have been hired in the past to install such programs. The incentive program usually entails a participant carrying a card or bearing an identification number. This card or identification number is used to keep track of a participant's transaction. With the program, participants present their cards or identification numbers when making purchases. This allows participants to accumulate credit in their respective accounts based upon various purchasing goals established by the merchant. These goals can vary, but are mainly designed to increase a participant's spending with a merchant within certain time periods. Points have been awarded to participants according to their performance under the program's rules. The points are usually converted to dollar amounts according to a formula. The dollars are then used to purchase merchandise shown in the incentive companies catalog. The dollars could also be used to earn a paid trip for the participants and perhaps a certain number of family members to a vacation spot such as Hawaii or Florida. In some cases, at either the culmination of the program or a set period within the program, the points are converted to a direct cash payment. This payment is either handed to the participant, wired to the participant's bank account or charge card, or issued to the participant as a check, money order, certificate or coupon. It has also been issued to a separate account on a participant's charge card to be used only toward the purchase of a specific merchant's goods or services.

Computer programming and data processing have often been used to assist these incentive companies with managing the operations of the program. This includes printing, issuing and mailing reports to participants that show the credit issuing merchant's name on the statements. These statements also show participants' earned credit to date and approaching goals. This also has included printing and issuing to participants, charge cards that advertise the merchant and/or lending institution that sponsors the incentive program.

Incentive programs previously have had a number of drawbacks. There are several types of programs that allow for the issuance of merchandise, some of which also offer cash as awards. Originally there were only two methods for issuing merchandise. With one kind, an incentive company had its own warehousing facilities to store the merchandise. The incentive company bought merchandise from manufactures or distributors, and stocked its warehouses with the merchandise. The incentive company had catalogs prepared which showed the merchandise stocked by the incentive company. If a participant qualified for an award of merchandise, the participant was limited to merchandise shown in the catalog. The items of merchandise that could be ordered through the catalog depended on the amount of points achieved by the participant. Hence, a participant who earned more points under the incentive program could order more expensive merchandise, or more items of merchandise, than one who had a lesser accumulation of incentive points.

This warehousing had the disadvantage of tying up the incentive company's money in the inventory stockpile. This money was not drawing interest and was not being used while the inventory sat in the warehouse. Incentive companies could easily overestimate the amount of total achievement of the participants under the various incentive programs it was providing. In this case, the amount of merchandise ordered was less than expected, resulting in an overstocking of merchandise. This exacerbated the inventory drain, since the merchandise sat in the warehouse for even a longer time. In fact, because of such long duration of being stockpiled, some of the merchandise had to be sold on the general market in order to become rid of it.

If on the other hand the incentive company underestimated the total performance of participants in its incentive programs, then it was often understocked in the items of merchandise requested. This resulted in delayed shipment and delivery of the requested merchandise, causing the participant aggravation and dissatisfaction with the merchant and the incentive company. Moreover, since these later purchases often were not in bulk, or because prices increased, the cost to the incentive company usually escalated above initial costs.

There was another problem with such warehousing. In order to continually have merchandise readily available, the incentive companies often had to stock many of the same items year after year. The participants became bored with having the same old merchandise choices, or a selection with little variety. Accordingly, participants had little motivation to achieve an award in which they had little interest. Additionally, after the participants acquired a certain number of the merchandise items through prior programs, they had no use for more of the same when the merchandise was again offered later. With such a warehousing system, the incentive company was motivated to buy merchandise in bulk in order to get better cost breaks. Furthermore, in order to better move any one item of merchandise inventory better and to keep track of inventory more easily, the incentive companies were encouraged to limit the number of items available. This also lead to stocking the same old merchandise over long periods, which resulted in participants having the same boring choices over the years. This resulted in participants becoming jaded after a certain degree of exposure to the incentive programs.

Other disadvantages were that the incentive company had to properly maintain warehouse conditions, such as temperature and humidity, to preserve the merchandise, as well as take precautions to prevent fire or theft. Accommodations to receive the goods, stack or arrange them, as well as record their location, their entry and departure were also needed. Some incentive companies also found it desirable to maintain a number of warehouses throughout the country for better distribution.

Moreover, the warehousing system had problems associated with shipping merchandise by the incentive company to the participant. This included merchandise being damaged in transit, not only causing frustration to the participant, but necessitating the incentive company spending time and effort to package and ship merchandise once again to the participant. The system entailed the administrative procedures and additional cost of insuring merchandise not only during warehousing, but during its shipment.

With the other kind of merchandise system, the incentive company did not have its own warehouses. Rather it had contracts with suppliers or distributors of products to meet the obligations to participants. With this type of system, there were the aforesaid problems of goods damaged during shipment which lead to participant aggravation.

Moreover, because the supplier or distributor was spaced from the participant by an additional layer of communication, there often were delays in shipment and mistakes caused by miscommunications. Shipment delays resulted if the supplier or the distributor was understocked with the requested merchandise. With the supplier or distributor shipping the goods, there was a greater likelihood of there being a mistake in the exact goods that were to be shipped. It was furthermore necessary for the incentive company to maintain the additional relationship with the suppliers in order to properly effect a satisfactory program. Maintaining relationships, in this respect, was a disadvantage as compared to the warehousing system. With either the warehousing or the supplier merchandise system, the participants frequently paid higher prices than the price for the same merchandise offered by a public retailer and especially by a discount store. This had the unsavory result of the participant believing the dollar values assigned for the purchase points were inflated and illusory.

In some instances, the earned credits were spent by applying them toward paid trips, which also had drawbacks. One problem is that there was usually only one vacation spot to select from if the goal was met. In some cases, participants in one geographical area, such as in the eastern half of the US were awarded a trip to a spot in Florida, for example, while those in the western half of the US were awarded a vacation to a different place such as Hawaii. However, each participant was limited to choosing only one vacation spot. If the participants had been to the same area previously, in many instances they had little or no interest in returning once again. They additionally may have had no interest in the vacation spot for whatever reason, which might have included family limitations, pure lack of interest, or medical problems. There were also the inconveniences of travel arrangements and the psychological stress associated with traveling from a familiar environment to an unfamiliar one. These shortcomings all militated against motivating the participant to achieve.

Furthermore, when a participant redeemed an award, the merchant was responsible for reimbursing the incentive company for the cost of the award. This had the disadvantage of decreasing the merchant's cash flow and limited the amount of awards that the merchant could afford to issue.

Incentive plans have gone so far as to convert the points into dollars and then issue cash payments to the participants. Once the cash was paid, however, there was little to remind the participant of the merchant that issued it. There was also the problem of a participant having to carry cash on their person, often making the person more vulnerable to robbery and subsequently very uncomfortable. In the event of a robbery the stolen money was nearly impossible to trace and practically unrecoverable. Also if the cash was lost or misplaced, practically anybody who found it could claim it and the participant would have little recourse. Furthermore, since cash is widely accepted throughout the world, there was the added problem of the award often being spent outside the award issuing merchant's normal line of goods or services. Not only did this decrease a merchant's cash flow, but it did nothing to increase the sales of the merchant's products which subsequently, had to be further stored. This also resulted in allowing the merchant's competition to gain the award recipient's business, as the recipient might have spent the cash award wherever so desired.

Then there came another incentive program seen by Burton and Henke's joint U.S. Pat. No. 5,025,372, issued Jun. 18, 1991. This allowed an incentive company to use a system where consumers wishing to participate in the program could apply for a charge card from a program sponsoring lending institution. The charge cards when issued, would identify participants and would accumulate cash values to their cards based on the participants' performance under the incentive program. The awards could then be spent at any location that accepted the particular charge card. Statements bearing the names of the lending institution and the merchant who sponsored the incentive program would be sent to participants. These statements would show the participants the cash awards they have earned, how much they have used, and how much is available for use.

Burton and Henke's program has the disadvantage of limiting consumer participation to only those that are approved by the lending institution to receive a charge card. If the applicants are not approved, they must participate in the same manner and endure the same problems, as provided by incentive programs prior to Burton and Henke's joint patent. Approval of a charge card is a difficult feat for most individuals to accomplish. Many times an individual's credit report is the victim of human error. These reports are reviewed by lending institutions and any negative marks that appear are often the basis for the institution's rejection of an applicant's request for credit. The negative marks, if mistakenly applied, are usually unknown by the applicant. Often, the applicant is only made aware of the errors when he/she receives the lending institution's reason for denial. The applicant must then try to remove the marks and reapply. However, removing the marks is usually very difficult. Often times, negative marks can only be removed by way of a retraction letter from the business that reported the marks. Since the marks were mistakenly applied, the applicant must prove his/her innocence, which is extremely difficult as this goes against the US judicial system that states that an individual is presumed innocent until proven guilty. Often times the applicant can not remove the marks or gives up trying and is left with having increased difficulty in receiving a credit line from any lending institution in the future. Not only can negative marks appear by mistake, but many individuals at some point in their lifetime are met with some sort of financial crisis, such as the loss of a job. This often causes them to fall behind on their credit obligations. This causes negative marks to appear on the credit report and are next to impossible to have removed, thus scaring the applicant's credit report for life. Furthermore a lending institution often requires a credit applicant to have a certain amount of annual income, previous payment history, and other stringent requirements before being approved. Many individuals can not meet these requirements and are subsequently denied a credit line. This causes frustration for those that wish to participate in the program as designed but cannot because they do not have the lending institution's approval. Those individuals that are fortunate enough to be approved by the lending institution, as mentioned before, earn cash awards to their charge cards based on their performance. Since charge cards are accepted virtually worldwide, there is little to secure that the award issued to the recipient will be spent on the award issuing merchant's normal line of goods or services. Worse yet, it could be spent on goods or services provided by the merchant's competition. If the merchant's competition doesn't accept the charge card, the participant often can make an extra trip albeit risking accessing cash from a cash dispensing machine or other similar device. Returning with the cash, the participant can then spend the award with the merchant' s competition. With the award being spent elsewhere, this again causes the merchants goods to remain unsold, requiring further storage. And, as stated before, once the award is issued, the merchant must reimburse the incentive company for the amount of the award. The merchant must also pay the incentive company and/or the lending institution a processing fee. This has the previously stated disadvantage of decreasing the merchant's cash flow and limiting the amount of awards the merchant could afford to issue. Furthermore, once the award was issued, there was often little in the award itself that reminded the recipient of the merchant who issued the award.

In addition, with Burton and Henke's joint patent, upon enrollment of a merchant's incentive program, participants could set aside a certain percentage of earned credits that are to be withheld. However, in order to change this percentage figure, a participant was required to call or write the incentive company that provided the program. This caused the participant frustration as time, effort and money had to be spent whenever a change in their withholding percentage was desired. This also necessitated the incentive company having to acquire and assign personnel to accept the call or letter from the participant, update the participant's account and send notice to the participant of the completed change.

Burton and Henke's joint patent also intended to appeal to lending institutions as these institutions are often looking to issue more credit cards to consumers. The idea was that participants of the program would be more likely to use the sponsoring institution's charge card than some other charge card they hold. This would hold true as participants would be using the sponsoring institutions' cards to redeem whatever performance credit had been stored there. Often times the performance credit available on a participant's charge card would be less than the total bill of a purchase, allowing the balance to be conveniently paid using the bank's credit line. However, the appeal to lending institutions was dismal in that, participants had to be approved by the banks in order to participate in the program. Without the lending institution's sponsorship, there was no new incentive program. The program relied on a lending institution's sponsorship. Lending institutions were also faced with the disadvantage of not being able to sponsor more than one merchant incentive program per card issued to consumers. In other words, if a consumer wished to participate in two different merchant's incentive programs, the consumer would need two charge cards; one for each merchant. Similarly, each additional merchant incentive program that a consumer wished to participate in required the consumer to apply for, and subsequently carry, an additional charge card. This would cause a lending institution to issue another card, credit line and monthly statement to a consumer for each merchant incentive program the consumer joins. Since the size of a consumer's wallet is usually limited, the amount of cards that a consumer can carry is limited. This means that a consumer, after joining several merchant incentive programs and having no more room in their wallet for additional cards, would be inclined to pass up other merchant incentive program offers. Realizing this limitation and since lending institutions usually extend only a limited amount of credit to any one individual, lending institutions would be inclined to sponsor only a limited amount of merchant incentive programs. This means that the amount of merchants that could install such an incentive program would also be limited. Many merchants cannot afford to be their own lending institutions. However, banks can, and subsequently this incentive program has been repeatedly used by banks to promote the use of their charge cards over other bank's charge cards. Since banks could use the incentive program on their own, they had little reason to assist other merchants in their incentive program needs. This left nearly all non-lending institution type merchant's without an improved incentive program to aid the sale of their goods or services.

Another incentive plan available is shown by McCarthy's U.S. Pat. No. 5,202,826, issued Apr. 13, 1993. With this system, participants of the incentive program accumulate cash rebates in a holding account at a central center. The rebates are often based upon multiplying a merchant's predesignated or keyed in discount rate by a participant's purchase amount. Consumers