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Image storing managing apparatus and method for retreiving and displaying merchandise and customer specific sales information    
United States Patent5551021   
Link to this pagehttp://www.wikipatents.com/5551021.html
Inventor(s)Harada; Hisayuki (Tokyo, JP); Tomita; Toshitsugu (Tokyo, JP)
AbstractA customer and merchandise image data are picked up by an image generator and are stored in a customer data storage section and a merchandise data storage section in a data storage section together with link data and key data about each customer and each merchandise. Sales data of a merchandise for each customer is stored in a sales data storage section. In accordance with an instruction from an instruction input section, a processor searches the customer data and merchandise data storage sections and displays one of data about a specific customer and data about a specific merchandise with an image on a display, or retrieves data about a specific customer and data about each merchandise purchased by this customer from the customer data and merchandise data storage sections based on the sales data stored in the sales data storage section and displays those data with images on the display in association with each other.



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Patent Text Patent PDF Print Page Summary File History
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Inventor     Harada; Hisayuki (Tokyo, JP); Tomita; Toshitsugu (Tokyo, JP)
Owner/Assignee     Olympus Optical Co., Ltd. (Tokyo, JP)
Patent assignment
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Publication Date     August 27, 1996
Application Number     08/279,993
PAIR File History     Application Data   Transaction History
Image File Wrapper   Patent Term   Fees
Litigation
Filing Date     July 25, 1994
US Classification     707/104.1
Int'l Classification     G06F 017/30
Examiner     Black; Thomas G.
Assistant Examiner     Wang; Peter Y.
Attorney/Law Firm     Frishauf, Holtz, Goodman, Langer & Chick
Address
Parent Case    
Priority Data     Jul 30, 1993[JP]5-189817 Feb 15, 1994[JP]6-018150
USPTO Field of Search     395/600 395/800 395/200 358/342 358/350 364/401 364/407
Patent Tags     image storing managing retreiving and displaying merchandise customer specific sales information
   
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ReferenceRelevancyCommentsReferenceRelevancyComments
5426594
Wright
709/206
Jun,1995

[0 after 0 votes]
5208665
McCalley
725/119
May,1993

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4905094
Pocock
386/106
Feb,1990

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4775935
Yourick
715/811
Oct,1988

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Market Size
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$5B - $10B
$2B - $5B
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50% - 74.99%
25% - 49.99%
10 - 24.99%
5 - 9.99%
2 - 4.99%
1 - 1.99%
< 1%
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What is claimed is:

1. An image storage managing apparatus comprising:

customer data storage means for storing various types of customer information including customer image data relating to individual customers;

merchandise data storage means for storing various types of merchandise information including merchandise image data relating to individual items of merchandise;

sales data storage means for storing customer-merchandise link data for each individual customer, said customer-merchandise link data indicating individual items of merchandise purchased by said individual customer; and

customer-merchandise retrieving means for retrieving customer information relating to a specific customer and merchandise information relating to individual items of merchandise purchased by said specific customer from said customer data storage means and said merchandise data storage means, respectively, based on said customer-merchandise link data stored in said sales data storage means, and for displaying said retrieved customer information and merchandise information, including respective customer image data and merchandise image data.

2. The apparatus according to claim 1, further comprising:

list display means for searching one of said customer data storage means and said merchandise data storage means, and for displaying a list of retrieved images side by side;

image selecting means for selecting one image from a plurality of images listed by said list display means; and

enlarge display control means for enlarging said image selected by said image selecting means to a size such that said enlarged image does not completely cover any adjoining images, and for displaying said enlarged image.

3. The apparatus according to claim 2, wherein said enlarge display control means enlarges said selected image to a size such that said enlarged image does not overlap any adjoining images.

4. The apparatus according to claim 1, further comprising:

image selecting means for selecting one image from a plurality of images displayed by said customer-merchandise retrieving means; and

enlarge display control means for enlarging said image selected by said image selecting means to a size such that said enlarged image does not completely cover any adjoining images, and for displaying said enlarged image.

5. The apparatus according to claim 4, wherein said enlarge display control means enlarges said selected image to a size such that said enlarged image does not overlap any adjoining images.

6. The apparatus according to claim 1, wherein, for each individual item of merchandise, said sales data storage means stores merchandise-customer link data indicating customers who purchased said individual item of merchandise, and wherein said apparatus further comprises:

merchandise-customer retrieval means for retrieving merchandise information relating to a specific individual item of merchandise and customer information relating to individual customers who purchased said specific individual item of merchandise from said merchandise data storage means and said customer data storage means, respectively, based on said merchandise-customer link data stored in said sales data storage means, and for displaying said retrieved merchandise information and customer information, including respective merchandise image data and customer image data.

7. The apparatus according to claim 6, further comprising:

list display means for searching one of said customer data storage means and said merchandise data storage means and for displaying a list of retrieved images side by side;

image selecting means for selecting one image from a plurality of images listed by said list display means; and

enlarge display control means for enlarging said image selected by said image selecting means to a size such that said enlarged image does not completely cover any adjoining images, and for displaying said enlarged image.

8. The apparatus according to claim 7, wherein said enlarge display control means enlarges said selected image up to a size such that said enlarged image does not overlap any adjoining images.

9. The apparatus according to claim 6, further comprising:

image selecting means for selecting one image from a plurality of images displayed by said customer-merchandise retrieving means; and

enlarge display control means for enlarging said image selected by said image selecting means to a size such that said enlarged image does not completely cover any adjoining images, and for displaying said enlarged image.

10. The apparatus according to claim 9, wherein said enlarge display control means enlarges said selected image up to a size such that said enlarged image does not overlap any adjoining images.

11. An image storage managing method comprising the steps of:

storing various types of customer information including customer image data relating to individual customers in a customer data storage means;

storing various types of merchandise information including merchandise image data relating to individual items of merchandise in a merchandise data storage means;

storing customer-merchandise link data for each individual customer in a sales data storage means, said customer-merchandise link data indicating individual items of merchandise purchased by said individual customer;

retrieving customer information relating to a specific customer and merchandise information relating to individual items of merchandise purchased by said specific customer from said customer data storage means and said merchandise data storage means, respectively, based on said customer-merchandise link data stored in said sales data storage means; and

displaying said retrieved customer information and merchandise information including respective customer image data and merchandise image data.

12. The method according to claim 11, further comprising the steps of:

searching one of said customer data storage means and said merchandise data storage means;

displaying a list of retrieved images side by side;

selecting one image from said list of images;

enlarging said selected image to a size such that said enlarged image does not completely cover any adjoining images; and

displaying said enlarged image.

13. The method according to claim 12, wherein said selected image is enlarged and displayed such that said enlarged image does not overlap any adjoining images.

14. The method according to claim 11, further comprising the steps of:

selecting one image from a plurality of images retrieved and displayed; and

enlarging said selected image to a size such that said enlarged image does not completely cover any adjoining images; and

displaying said enlarged image.

15. The method according to claim 14, wherein said selected image is enlarged and displayed such that said enlarged image does not overlap any adjoining images.

16. The method according to claim 11, further comprising the steps of:

storing merchandise-customer link data for each individual item of merchandise in said sales data storage means, said merchandise-customer link data indicating customers who purchased said individual item of merchandise; and

retrieving merchandise information relating to a specific individual item of merchandise and customer information relating to individual customers who purchased said specific individual item of merchandise from said merchandise data storage means and said customer data storage means, respectively, based on said merchandise-customer link data stored in said sales data storage means; and

displaying said retrieved merchandise information and customer information, including respective merchandise image data and customer image data.

17. The method according to claim 16, further comprising the steps of:

searching one of said customer data storage means and said merchandise data storage means and displaying a list of retrieved images side by side;

selecting one image from said list of images;

enlarging said selected image to a size such that said enlarged image does not completely cover any adjoining images; and

displaying said enlarged image.

18. The method according to claim 17, wherein said selected image is enlarged and displayed such that said enlarged image does not overlap any adjoining images.

19. The method according to claim 16, further comprising the steps of:

selecting one image from a plurality of images retrieved and displayed; and

enlarging said selected image to a size such that said enlarged image does not completely cover any adjoining images; and

displaying said enlarged image.

20. The method according to claim 19, wherein said selected image is enlarged and displayed such that said enlarged image does not overlap any adjoining images.

21. The apparatus according to claim 1, further comprising:

image producing means for producing customer image data corresponding to images of individual customers; and

image input means for inputting the produced customer image data to said customer data storage means.

22. The apparatus according to claim 21, further comprising:

image input means for inputting merchandise image data relating to individual items of merchandise to said merchandise storage means.

23. The method according to claim 11, further comprising the steps of:

producing customer image data corresponding to images of individual customers; and

inputting the produced customer image data to said customer data storage means.

24. The method according to claim 23, further comprising the step of:

image input means for inputting merchandise image data relating to individual items of merchandise to said merchandise storage means.
 Description Submit all comments and votes
 


BACKGROUND OF THE INVENTION

1. Field of the Invention

The present invention relates to an image storage managing apparatus and image storage managing method for properly retrieving and displaying stored image data.

2. Description of the Related Art

For shops and sales companies which sell merchandise, sales management of merchandise and customer management are important managerial work.

Recently, POS (Point Of Sales) management has been introduced for sales management. With the use of this POS management, as a bar code affixed to a merchandise is read out, data on which merchandise has been sold is registered so that it is possible to discriminate how well individual merchandise has been sold and this information can be an index for placing an order for merchandise or sending back some merchandise. Accumulating such information provides a way to easily discriminating which merchandise is sold in which season, on which day of the week and in which time zone. It is apparent that sales management has been computerized significantly.

Customer management, however, is often a paper-basis process involving customer cards or the like. Further, the contents of the management information contain only imageless, character information. In some cases, a silver photograph or Polaroid photograph may merely be stuck on each customer card.

Attempts have also been made towards the computerization of the customer management. In this computerized system, ID cards of a credit-card size, such as service cards and membership cards, affixed with bar codes or magnetic tapes are issued to individual customers, and various types of information are data-based for the individual customers. In this case, however, accumulated information also consists only of character information.

Although the computerization of both the merchandise sales management and customer management is progressing gradually, those managements are independent of each other and are not linked to each other. For instance, for convenience stores, it is not so important who bought what, i.e., it is not considered so important what merchandise has been sold to which people.

However, there are some fields in which it is very important what merchandise has been sold to what people. In the apparel field, for example, if the preferences and purchase history is known, this known bought what merchandises or clothes is known, this information becomes very effective in planning and selling clothes. This system requires image data as well as character data.

SUMMARY OF THE INVENTION

It is therefore an object of the present invention to ensure the management of merchandise information containing images and customer information also containing images in association with each other.

To achieve the above object, according to one aspect of this invention, there is provided an image storage managing apparatus comprising:

customer data storage means for storing various types of information on each customer together with image data thereof;

merchandise data storage means for storing various types of information on each merchandise together with image data thereof;

sales data storage means for storing customer-merchandise link data for each customer, indicating merchandises purchased by the customer; and

customer-merchandise retrieving means for retrieving information on a specific customer and information on each merchandise purchased by the specific customer from the customer data storage means and the merchandise data storage means based on the customer-merchandise link data stored in the sales data storage means, and displaying those information with images in association with each other.

According to another aspect of this invention, there is provided an image storage managing method comprising the steps of:

storing various types of information on each customer together with image data thereof in customer data storage means;

storing various types of information on each merchandise together with image data thereof in merchandise data storage means;

storing customer-merchandise link data for each customer in sales data storage means, the link data indicating merchandises purchased by the customer; and

retrieving information on a specific customer and information on each merchandise purchased by the specific customer from the customer data storage means and the merchandise data storage means based on the customer-merchandise link data stored in the sales data storage means, and displaying those information with images in association with each other.

Additional objects and advantages of the invention will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The objects and advantages of the invention may be realized and obtained by means of the instrumentalities and combinations particularly pointed out in the appended claims.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings, which are incorporated in and constitute a part of the specification, illustrate presently preferred embodiments of the invention, and together with the general description given above and the detailed description of the preferred embodiments given below, serve to explain the principles of the invention.

FIG. 1 is a diagram illustrating the structure of a first embodiment of the present invention;

FIG. 2 is a flowchart illustrating a retrieval process executed by a processor in FIG. 1;

FIG. 3 is a diagram showing various retrieval results;

FIG. 4 is a diagram exemplifying the actual customer retrieval list display in FIG. 3;

FIG. 5 is a diagram exemplifying the actual customer data individual display in FIG. 3;

FIG. 6 is a diagram showing another example of the customer data individual display in FIG. 3;

FIG. 7 is a diagram exemplifying the actual customer-merchandise purchase display in FIG. 3;

FIG. 8 is a diagram showing another example of the customer-merchandise purchase display in FIG. 3;

FIG. 9 is a diagram showing a further example of the customer-merchandise purchase display in FIG. 3;

FIG. 10 is a diagram exemplifying the actual merchandise retrieval list display in FIG. 3;

FIG. 11 is a diagram exemplifying the actual merchandise data individual display in FIG. 3;

FIG. 12 is a diagram exemplifying the actual memo data list display;

FIGS. 13A through 13E present a sequence of flowcharts for explaining the timing for storing image data and the actual utilization of the stored image data;

FIG. 14 is a flowchart illustrating a process for inputting images in a data storage section;

FIG. 15 is a flowchart illustrating a process for inputting sales data in the data storage section;

FIG. 16 is a flowchart illustrating a process concerning a list display portion in a retrieval process done by a processor according to a second embodiment of the present invention;

FIG. 17 is a diagram showing an image list display or an image list display screen;

FIG. 18 is a diagram showing a way to enlarge an image whose enlargement is specified in the image list display screen;

FIG. 19 is a diagram showing another way to enlarge an image whose enlargement is specified in the image list display screen;

FIG. 20 is a diagram showing how to enlarge an image whose enlargement is specified in a purchase display;

FIGS. 21A and 21B present a sequence of flowcharts for a process executed by the processor when the transfer of image data is instructed by an instruction input section;

FIGS. 22A and 22B are diagrams showing transfer setting screens;

FIG. 23 is a diagram showing an image list display screen;

FIG. 24 is a diagram showing how to enlarge an image whose enlargement is specified in the image list display screen;

FIG. 25 is a diagram showing the discriminative display of images which are selected to be transferred in the image list display screen;

FIG. 26 is a diagram showing the list display screen after the selected images in FIG. 25 are transferred;

FIG. 27 is a diagram showing the list display screen after the screen in FIG. 26 is changed to the next or previous screen; and

FIG. 28 is a diagram showing another way to enlarge an image whose enlargement is specified in the image list display screen.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

Preferred embodiments of the present invention will now be described referring to the accompanying drawings. The following description will be given of the case where this invention is applied to a small apparel shop which plans, manufactures and retails clothes. This is to be considered as illustrative and not restrictive and the invention may be adapted for larger apparel shops or other businesses.

In FIG. 1 showing the structure of a first embodiment of this invention, an image generator 10 picks up the images of merchandise and customers to generate their image data. A card camera, such as an electronic still camera, which electronically stores picked-up image data into a recording medium like a memory card may be used as this image generator 10. This card camera is equipped with a small color display, e.g., liquid crystal display, for displaying image data stored in the recording medium, and may be connected to a color video printer or the like as needed to print out the image data.

The image data generated by the image generator 10 is supplied to an image storage managing section that is constituted by, for example, a personal computer system. In this case, the supply of image data is accomplished by dismounting a memory card 12 as a recording medium from the card camera, installing the memory card 12 in an image input section 14, e.g., a card reader, and then reading the stored data from the memory card 12. Alternatively, a compact hard disk (HD) 16 may be used as a recording medium, or the image generator 10 may be directly connected to the image input section 14 via a wire 18.

The image data input from the image input section 14 is stored in a data storage section 22 under the control of a processor 20. A recording medium, such as a hard disk, a magneto-optical disk or a laser disk, may be used as this data storage section 22. The data storage section 22 includes a customer data storage section 24 for storing customer data, a merchandise data storage section 26 for storing merchandise data, a sales data storage section 28 for storing sales data and a memo data storage section 30 for storing other various types of data.

The customer data storage section 24 stores data in an image data section 24A, a link item section 24B and a key item section 24C for each customer image data input through the image input section 14. The image data stored in the image data section 24A alone just forms images. To indicate to which customer the image data belongs, key data, such as the name, address and telephone number, is stored in the key item section 24C. This key data is written by the processor 20 in accordance with the input operation of a key input section 32 like a keyboard. The image data (24A) does not exist alone but is associated with some other pictures and/or files. That is, for the same customer, image data contains a plurality of images, such as a full-size image, a half-size image and a face image, which should be linked to one another to prevent the disordered arrangement of the images. In this respect, link data to link those images from one to another is stored in the link item section 24B. In other words, least associated image data can be linked together by this link data. This link data is written by the processor 20 in accordance with the input operation of the link input section 34 like a keyboard.

Like the customer data storage section 24, the merchandise data storage section 26 stores data in an image data section 26A, a link item section 26B and a key item section 26C for each merchandise image data input through the image input section 14.

The sales data storage section 28 stores sales data as customer-merchandise link data and customer-merchandise link data. Customer-merchandise link data 28A indicates a merchandise M purchased by each customer C, which is stored for that customer C. Likewise, customer-merchandise link data 28B indicates a customer C who has purchased each merchandise M, which is stored for each merchandise M. In other words, if there are some pieces of merchandise data, the sales data storage section 28 stores information on, for example, when a merchandise one (M1) was purchased by which customer C, or when the merchandise M1 was sold to a certain customer C1. This sales data is written by the processor 20 in accordance with the input operation of the keyboard for a manual input or the input operation of a sales data input section 36, which is constituted as a POS terminal, for an automatic input.

The memo data storage section 30 stores various kinds of image data for reference, e.g., buttons, designs and images of magazines. Like the customer data storage section 24 and the merchandise data storage section 26, this memo data storage section 30 stores data in an image data section, a link item section and a key item section for each image data input from the image input section 14 though not illustrated.

Further connected to the processor 20 are a customer ID input section 38, an instruction input section 40, a display 42, an image output section 44 and an external input/output (I/O) unit 46.

To retrieve images, associated with a customer when this customer came to the shop previously, from the data storage section 22, the shop should quickly find out who the customer is or the name and the number of that customer. In this respect, the customer ID input section 38 is provided. More specifically, this customer ID input section 38 serves to input data specifying each customer in order to make the use of available associated images even if the name of the customer is not forgotten or known. The customer ID input section 38 may be a card reader or bar code reader which reads out data specifying each customer from an ID card issued to that customer. Alternatively, the customer ID input section 38 may be a keyboard or voice input ten keys through which the customer inputs the ID number. In the latter case, however, some measures should be taken to cause each customer to enter his or her own ID number willingly. For example, when a customer comes shopping in a shop where every customer is asked to change the shoes to slippers, an attendant could say something like "please give me your ID number and we will bring the slippers you wore last time" to obtain the ID number such as the telephone number from the customer. In this case, the slippers are used as a tool to convince each customer that the ID number is needed to have the slippers particularly prepared for that customer.

The instruction input section 40 is a keyboard or a mouse for instructing the processor 20 to execute retrieval or the like of data in the data storage section 22, and the display 42 is a CRT monitor or the like for displaying the results of the retrieval.

The image output section 44, as opposed to the image input section 14, is a card writer for writing image data, read from the data storage section 22, onto the memory card 12 as a recording medium. The image output section 44 may be a device which writes image data on a compact HD 16 as a recording medium.

The recording medium, such as the memory card 12 or compact HD 16, is installed in a house-to-house sales tool 48. The card camera in the image generator 10 may be used directly as this tool 48. That is, image data electronically stored in the installed recording medium may be displayed on a small color display like a color liquid crystal display or the card camera may be connected to a color video printer or the like as needed to print out the image data to help explain popular merchandise in a customer's house, another sales company, a retail shop or the like. Assuming that there are top ten well-selling clothes and information thereon are stored and organized in the data storage section 22, then the mobility is apparently improved significantly if the images of those clothes are saved on a recording medium, such as the memory card 12, and the salesman or saleswoman brings the recording medium and the card camera along than if the salesperson actually brings the clothes along. The house-to-house sales tool 48 may be a compact and light computer or a so-called notebook computer, as well as the card camera.

The external I/O unit 46 includes an interface to external memory devices, such as an FD drive, MO drive and CD-ROM drive, and an image scanner that is used as an auxiliary image input section.

The thus constituted image storage managing apparatus can register an input image in a computer, and can retrieve individual image-containing information and display the retrieval results in some cases or can display the images of both a customer and a merchandise in association with each other to clarify the correlation between the customer and merchandise.

FIG. 2 presents a flowchart illustrating a retrieval process executed by the processor 20. With a vast amount of data already stored in the data storage section 22, when a retrieval condition is input as needed through the instruction input section 40 to instruct retrieval of customers (step S10), the processor 20 selects a list display as one way of displaying the retrieval result (step S12), and searches the customer data storage section 24 in the data storage section 22 (step S14). The processor 20 then displays an image and characters (customer data representative items) which match with the input retrieval condition on the display 42 as a customer retrieval list display 50 (step S16) as shown in FIG. 3. This customer retrieval list display 50 actually becomes the one shown in FIG. 4.

When an operator operates a mouse of the instruction input section .cent.0 to move a mouse cursor 40C to a target image and then clicks the right mouse button (step S18), detailed information about that image is read out from the key item section 24C and is displayed around the image (step S20) as shown in FIG. 4. If the left mouse button is clicked (step S22), the processor 20 determines whether or not the mouse cursor 40C is pointing an image (step S24). If the mouse cursor 40C is pointing a sort order item, not an image, the processor 20 returns to the aforementioned step S14 and searches the customer data storage section 24 again in accordance with the indicated sort order. If it is determined in the step S24 that an image is pointed, the processor 20 proceeds to step S30 to be described later.

When the termination of the retrieval process is instructed through the unillustrated keyboard of the instruction input section 40 (step S26), the processor 20 terminates the retrieval process.

when a retrieval with a customer name or the like as a key is specified through the instruction input section 40 in the step S10, the processor 20 selects an individual display as one way of displaying the retrieval result (step S12), and searches the customer data storage section 24 in the data storage section 22 (step S28). The processor 20 then displays an image and characters (customer data essential items) which match with the input retrieval condition on the display 42 as a customer data individual display 52 (step S30) as shown in FIG. 3. When an image is selected in the list display 50 in step S24, this customer data individual display 52 can be given for the selected image.

This customer data individual display 52 actually becomes as shown in FIG. 5 or FIG. 6. FIG. 5 shows a face image fetched as the image of the customer. When the operator points the mouse cursor 40C to, for example, "full-length image" in the individual display as indicated in FIG. 5 and then clicks the left mouse button (step S32), the flow returns to the step S28 to retrieve the image data of the full-length image linked by the link data of the image data in the link item section 24B, and the display is switched to the full-length image display as shown in FIG. 6. If the full-length image of the customer, instead of the face image alone, is shown, an attendant can better understand what kinds of clothes the customer prefers. The items, such as the aforementioned "full-length image," are displayed when selectable images are available based on the link data set in the link item section 24B.

When the termination of the retrieval process is instructed through the unillustrated keyboard of the instruction input section 40 (step S34), the processor 20 terminates the retrieval process.

When a retrieval with a key to specify a customer and an instruction to retrieve merchandises purchased by this customer are input through the instruction input section 40 in the step S10, the processor 20 selects a purchase display as one way of displaying the retrieval result (step S12), and executes a retrieval based on sales data (step S36). The processor 20 then displays the retrieval results on the display 42 as a customer-merchandise purchase display 54 (step S38) as shown in FIG. 3. This customer-merchandise purchase display 54 actually becomes as shown in FIG. 7.

When the operator moves the mouse cursor 40C to a sort order item and then clicks the left mouse button (step S40), the flow returns to the step S36 to search the customer data storage section 22 again in accordance with the sort order specified by the mouse cursor 40C then.

When the termination of the retrieval process is instructed through the unillustrated keyboard of the instruction input section 40 (step S42), the processor 20 terminates the retrieval process.

If the images of clothes the customer has tried on every occasion besides the merchandises actually purchased are stored, those images can also displayed together with the retrieval results as shown in FIG. 8 or FIG. 9. This allows the attendant to give some advices on the selection of merchandises in light of the total coordination with the clothes the customer already owns.

With regard to merchandises, as in the above-described case of the customer, as a retrieval condition is input as needed through the instruction input section 40, the processor 20 searches the data storage section 22 for images and characters which match the retrieval condition, and displays the retrieval results on the display 42 as a merchandise retrieval list display 56 as shown in FIG. 3. This merchandise retrieval list display 56 actually becomes as shown in FIG. 10.

If any image in the merchandise retrieval list display 56 is specified or a retrieval with a merchandise name as a key is instructed by the instruction input section 40, the retrieval results are displayed as a merchandise data individual display 58 as shown in FIG. 3. This merchandise data individual display 58 actually becomes as shown in FIG. 11. If there are selectable images, those items are also displayed.

When a key specifying a merchandise and an instruction to retrieve the customers who bought the merchandise are input through the instruction input section 40, the processor 20 performs the retrieval process based on sales data and displays the retrieval results on the display 42 as a customer-merchandise purchase display 60, as shown in FIG. 3.

As various kinds of information for reference including button data, design data, town data and measurement data are also stored as memo data in the data storage section 22, those information can also be searched. That is, as in the case of the customer and the case of the merchandise, a list display or an individual display as shown in FIG. 12 may be presented.

The timing for storing image data and the actual utilization of the stored image data will be described below with reference to a sequence of flowcharts shown in FIGS. 13A to 13E.

First, based on information stored in the data storage section 22, a variety of clothes are planned and considered to determine which clothes should actually be made (step S50). That is, it is possible to design clothes based on old merchandise images and information on magazines by referring to the merchandise retrieval list display 56, the merchandise data individual display 58 and memo data display.

Then, clothes whose production has been decided are prepared as samples (ready-made clothes) (step S52), and the samples are photographed by the card camera of the image generator 10 (step S54). The picked-up image data of the merchandise are input through the image input section 14 and link data and key data are input through the link input section 34 and the key input section 32, and those data are then registered in the merchandise data storage section 26 in the data storage section 22 (step S56).

Next, direct mails (DMs) to limited customers are prepared referring to the customer retrieval list display 50, the customer data individual display 52 and the customer-merchandise purchase display 54 and are mailed (step S58). At this time, the images of the merchandise, which are saved in the house-to-house sales tool 48 from the image output section 44 and are printed from a video printer or the like, may be used for the DMs.

When a customer actually comes to the shop (step S60), the ID number or the like is input from the customer ID input section 38 to search the data storage section 22 and present the customer data individual display 52 and the customer-merchandise purchase display 54 (step S62). This system can provide the brief information on the customer, so that even if the attendant in charge for the customer is not present, the customer can properly be attended. Next, the attendant photographs the customer with the card camera of the image generator 10, prints out the photograph from the video printer and presents the print to the customer as a remembrance (step S64). The attendant then asks the customer the purpose of his or her coming to the shop, i.e., asks the customer if he or she wants to buy some ready-made clothes or prepare easy-made clothes or custom-made clothes (step S66).

If the customer came to buy some ready-made clothes (step S68), the attendant shows the proper merchandises according to the clothes purchased earlier or the image of the clothes the customer is currently wearing or in accordance with the customer's present request to allow the customer to select a desired merchandise (step S70). If there is any desired merchandise, the attendant asks the customer to actually try it on (step S72), takes a picture of the customer and then prints out the photograph from the video printer (step S74). The print can therefore be used in place of an image on an ordinary mirror, and different postures with different merchandise on can easily be compared with one another. Even if some merchandise is out of stock, the images of the merchandise can be shown to the customer as additional candidates. In this manner, merchandise sold out or old merchandise can be counted as selling merchandise.

When an item of merchandise to be purchased is decided upon (step S76), the attendant enters the necessary information, such as the size, the name of the customer, the address, the telephone number, the name of the merchandise, the material and the price, in the sales book (step S78), receives the money (step S80), and hands out the merchandise to the customer (step S82). Then, the customer brings the merchandise home (step S84). At the time data is entered in the sales book, the necessary entries can be made by referring to the customer data individual display 52, thus eliminating the need for asking the customer for the name, etc.

After the customer leaves the shop, the customer management process is performed (step S86) as follows. The recording medium, such as the memory card 12, is removed from the card camera of the image generator 10 and is placed in the card reader of the image input section 14 to input the image data to the data storage section 22. The customer retrieval list display 50 including the image data, the customer data individual display 52, the customer-merchandise purchase display 54, or the like is displayed and by referring to this display and the data-entered sales book, the attendant operates the link input section 34, the key input section 32, the sales data input section 36, etc., i.e., operates the keyboard to input the necessary data.

If data is directly read from the customer's ID card or the bar code on the tag put on each item of merchandise, the aforementioned entry to the sales book becomes unnecessary and the amount of input data in the customer management process can be reduced greatly.

If the customer came to order some easy-made clothes (step S68), the attendant shows samples for easy-made clothes according to the clothes purchased earlier or the image of the clothes the customer is currently wearing or in accordance with the customer's present request to allow the customer to select a desired sample (step S88).

If there is any desired sample, the attendant takes a picture of the sample (step S90). Further, various measurements of the customer are obtained (step S92), and the attendant enters the necessary information, such as data on the measurements, the name of the customer, the address, the telephone number, the name of the merchandise, the material, the price, the amount of a deposit and the appointed date of delivery, in the order book (step S78), receives the money (step S94). Further, the attendant takes a picture of the customer, prints out the photograph from the video printer and presents the print to the customer as a remembrance of the purchase (step S96). Upon reception of the price or a deposit (step S98), the attendant hands out a merchandise exchange ticket or the like to the customer (step S100). Then, the customer brings the ticket home (step 102). At the time data is entered in the order book, the necessary entries can be made by referring to the customer data individual display 52, thus eliminating the need for asking the customer for the name, etc.

After the customer leaves the shop, the customer management process is performed (step S104) as follows. The recording medium, such as the memory card 12, is removed from the card camera of the image generator 10 and is placed in the card reader of the image input section 14 to input the image data to the data storage section 22. The customer retrieval list display 50 including the image data, the customer data individual display 52, the customer-merchandise purchase display 54, or the like is displayed and by referring to this display and the data-entered sales book, the attendant operates the link input section 34, the key input section 32, the sales data input section 36, etc., i.e., operates the keyboard to input the necessary data.

If data is directly read from the customer's ID card or the bar code on the tag put on each merchandise, the aforementioned entry to the sales book becomes unnecessary and the amount of input data in the customer management process can be reduced greatly. If there is data of the measurements of previously purchased clothes, the step of measuring the size may be partially omitted.

If the ordered clothes are made based on the order book (step S106) and the clothes are complete, the attendant informs the customer of the completion or informs the customer of the expected completion date (appointed date of delivery) (step S108). If the date and time for the next visit of the customer are checked here, the face and name of the customer can be checked in advance referring to the customer data individual display 52. When the customer came to the shop next time to pick up the completed clothes (step S110), therefore, the retrieval as executed in the step S62 becomes unnecessary. If the attendant is not present, the customer can be properly attended after executing the retrieval in the step S62.

Next, the attendant asks the customer to actually try the completed clothes on (step S112), takes a picture of the customer, and then prints out the photograph from the video printer to present the picture to the customer (step S114). After the clothes are wrapped and given to the customer (step S116), the customer brings the merchandise home (step S118).

After the customer leaves the shop, the customer management process is performed (step S120) as follows. The recording medium, such as the memory card 12, is removed from the card camera of the image generator 10 and is placed in the card reader of the image input section 14 to input the image data of the customer with the merchandise on to the data storage section 22. The customer retrieval list display 50 including the image data, the customer data individual display 52, the customer-merchandise purchase display 54, or the like is displayed and by referring to this display and the data-entered sales book, the attendant operates the link input section 34, the key input section 32, the sales data input section 36, etc., i.e., operates the keyboard to input the necessary data.

When the customer having come to the shop wants to order custom-made clothes (step S68), the customer consults with the attendant about the design (step S122) referring to the merchandise retrieval list display 56, the customer data individual display 58 and memo data or some printouts if necessary. That is, the attendant can suggest designs based on the designs of the old merchandises. Once the final design is decided (step S124), the flow proceeds to the aforementioned step S92 to execute a sequence of processes after the size measuring.

If the final design has not been decided yet but there are some candidates (step S124), the attendant takes a picture of the customer and inputs the image via the image input section 14 to the data storage section 22 (step S126). Then, the image of the customer is combined with the images of the candidate designs for simulation to allow the customer to decide the most desirable design (step S128). If the final design is decided (step S130), the flow proceeds to the step S92 to execute a sequence of processes after the size measuring. As the customer is shown only the image of the customer photographed in the step S126, therefore, the customer cannot know that the images photographed at other timings are utilized in the customer management.

Instead of taking a picture of every customer who has come to the shop to store the images of individual customers, which