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Method for correcting communications errors when communicating with a voice response unit over a cellular telephone network
   
Document Number
US Patent 5881133
Issued Date
March 9, 1999
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Abstract
This invention includes a voice response unit that communicates rapidly and directly with a system with minimum human intervention and minimizes the number of retransmissions of information due to errors. The rapid communication is achieved by knowing the question or prompt posed by the voice response unit and preparing a response which is speed dialed to the voice response unit. The voice response unit also examines an error correction code, i.e., Reed-Solomon, to determine if there is an error in the information transmitted to the voice response unit. The timing information enabled the voice response unit to determine whether or not one or more tones are missing from the transmitted information or one tone became two tones. The voice response unit determines if the information it received is correct based upon the error correction code. If, the information is incorrect the voice response unit uses the error correction code to determine and correct certain errors.
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Number of Claims:
9
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Owner
Pitney Bowes inc. (Stamford, CT)
Published
March 9, 1999
Application Number
08/723,494
Filed
September 30, 1996
US Classification
379/67.1   379/110.01 379/76 379/93.09 379/93.28 455/321 455/403 455/412.1
Int'l Classification
H04L   1/00   (20060101)  
Examiner
Assistant Examiner
USPTO Field of Search
379/67   379/88   379/89   379/93   379/67.1   379/76   379/88.01   379/88.18   379/93.09   379/93.28   379/110.01   455/422   455/550   455/403   375/222   371/375   370/522  
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Description
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