A method for transfer of incoming calls received by an attendant comprising the steps of obtaining the caller identification of the incoming call, initiating a search on a database using the caller identification, retrieving a list of previous call transfer destinations from the database corresponding to the caller identification, displaying the list on an attendant console contemporaneous with the incoming call, and selecting a desired transfer destination from the list on the console thereby transferring the incoming call to the desired transfer destination.
A method for providing a call log entry for a transferred call is described. A subscriber using a subscriber terminal calls a first telephone number associated with a first party. The first party transfers the subscriber to a second party associated with a second telephone number. The first party sends the subscriber terminal a data message indicating that a call was transferred to the second telephone number. The data message contains the second telephone number and a time stamp indicating a time that the call was connected. As a result, the call log contains a call log entry for the call connected between the subscriber and the second party.
