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Vehicle service support system, server, method, and program
   
Document Number
US Patent 6882911
Issued Date
April 19, 2005
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Abstract
Service information of a vehicle owned by a first user is provided through a communication line to a second user specified by the first user, and the second user is allowed to input a reply to a reply item about the service information.
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Number of Claims:
26
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Published
April 19, 2005
Application Number
10/652,941
Filed
August 29, 2003
US Classification
701/29   340/905 701/30 701/36
Int'l Classification
G06F   7/00   (20060101)  
Attorney/Law Firm
Priority Data
Sep 30, 2002 [JP] 2002-285117 Sep 30, 2002 [JP] 2002-285128
USPTO Field of Search
701/29   701/30   701/35   701/36   342/357.09   709/206   340/905  
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7278567 - Systems and methods for self-service dispatch - Owned by Caterpillar Inc. (Peoria, IL)

Systems and methods are disclosed that process service requests associated with one or more work machines. In one embodiment, a process is disclosed that includes receiving status information associated with operations of the first work machine and analyzing a first work machine flow sequence associated with the first work machine based on the status information. Based on the analysis, a service request is generated. To fulfill the service request, the process may include modifying a second work machine flow sequence associated with a second work machine.

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