For the purpose of providing timely and efficient maintenance services even when a system includes machines that are not covered by maintenance services, in a system comprising a center server (202) for customer management and a client terminal (104) owned by a customer, communicatably connected to each other via a network (50), the client terminal (104) stores management information including lease contract information (S2) and issues an event to the center server (202) in accordance with the content of the collected management information (S14). The center server (202) analyzes the content of the event received from the client terminal (104) (S22) and makes a notice of the content of the analyzed event (S24).
When a trouble occurs in a machine tool (20) sold by a machine tool manufacturer to a customer, a failure analysis apparatus (11) installed in a service center (10) of the machine tool manufacturer remotely controls the machine tool (20) to obtain operation information or alarm information of the machine tool (20) and performs failure analysis based on such information. In the service center (10), a plurality of failure analysis apparatuses (11) comprising personal computers, and a server (12) which are connected to the failure analysis apparatuses (11) for communication and to which a global IP address for the exclusive use is allocated are installed. Machine tools (20) of customers are connectable to the server (12) via the Internet (30).
A system that monitors various conditions of a plurality of hospital beds located in different rooms of a healthcare facility is provided. Alternatively or additionally, other types of equipment may be monitored by the system. Various configurations of network interface units that are coupleable to or integrated into a hospital bed are also disclosed. The system receives data from the hospital beds and/or other equipment and initiates a communication to a wireless communication device of at least one designated caregiver in response to the received data being indicative of an alarm condition.
