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Method and apparatus for software technical support and training
   
Document Number
US Patent 7000187
Issued Date
February 14, 2006
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Abstract
Support and training are provided for a user in operating a software application. A list of task indications are coupled to a GUI window. A graphical overlay is positioned on top of the GUI window and coupled to it. A sequence of instructions associated with a respective task is displayed in the graphical overlay upon selection of a task indication by the user. Each instruction directs attention to a respective selectable graphical area in the GUI window. The user operates a selector coupled to the GUI window, where after selecting a task, the selector is used to select graphical areas in response to the sequence of instructions. Recorded voice files or a text-to-speech synthesizer may be coupled to the sequence of instructions, whereby the instruction being displayed is simultaneously presented audibly to the user. A user's selection of one or more selectable graphical areas in a sequence before his or her selection of a task containing that sequence may result in a list of possible tasks being performed being highlighted automatically. The support and training are well suited for operating a computer controlling a system such as a data communication network, where the tasks displayed in the list of task indications are user-privilege specific.
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Number of Claims:
34
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Owner
Cisco Technology, Inc. (San Jose, CA)
Published
February 14, 2006
Application Number
09/345,903
Filed
July 1, 1999
US Classification
715/705   715/708 715/709 715/711 715/715 715/808 715/841 715/842
Int'l Classification
G06F   3/00   (20060101)  
Examiner
Assistant Examiner
USPTO Field of Search
345/808   345/708   345/715   345/705   345/709   345/711   345/841   345/842   345/854   345/809   345/706   345/714  
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