A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.
CROSS REFERENCE TO RELATED APPLICATIONS
This application is a continuation from U.S. patent application Ser. No. 10/120,809, filed on Apr. 11, 2002 by John M. Martin et al. and entitled Directory Assistance Dialog with Configuration Switches to Switch from Automated Speech Recognition to Operator-Assisted Dialog, now U.S. Pat. No. 6,792,096.
