A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
PRIORITY APPLICATION
This application claims priority to U.S. Provisional Application No. 60/394,336 filed Jul. 5, 2002, the contents of which are incorporated herein by reference.
RELATED APPLICATIONS
U.S. patent applications Ser. No. 10/216,390, Ser. No. 10/216,448, Ser. No. 10/216,392, Ser. No. 10/217,112 and Ser. No. 10/217,010, filed Aug. 12, 2002, relate to the present application. U.S. patent application Ser. No. 10/326.629, filed Dec. 19, 2006 relates to the present application. The contents of these applications are incorporated herein by reference. Each of these related applications is assigned to the same assignee as the present application. Application Ser. No. 10/326,629, filed on the same day as the present application and assigned to the assignee of the present application, relates to the present application and its contents are incorporated herein by reference.
