A system and method for identifying and isolating faults in a video on demand (VOD) provisioning system. Transaction errors statistics are used to determine whether a fault has occurred in the VOD provisioning system. A high transaction error rate is associated with transaction error rates in components of the VOD provisioning system permitting identification of a likely cause of a high transaction error rate. Remedial action to repair the cause of the system fault is then directed to the likely cause of the high transaction error rate.
Methods, systems and computer program products provide an IP based device health check. The methods include initiating a health check to be performed at a customer location. The results of the health check are received and stored as an install state. A current state that was created in response to a diagnostic test executed at the customer location is received. The install state is compared to the current state to identify differences between the install state and the current state.
