A directed dialogue portal system management scheme is disclosed, providing a manager application layer over portal system managed applications. The manager application layer may include a global grammar (e.g., the grammar of each managed application) and each managed application may inherit behaviors of the manager application. Responses to prompts received by a first managed application that are unrecognized or are directed to a second managed application are sent to the manager application. The manager application sends the response to the second application. The scheme is transparent to the user and, from the user's perspective, a user is able to directly access any application or services in a directed dialogue portal system from other locations in the system.
CROSS-REFERENCE TO RELATED APPLICATIONS
This application claims benefit under 35 U.S.C. .sctn. 119(e) of provisional U.S. patent application No. 60/537,088, filed Jan. 16, 2004, entitled "Voice Portal Applications Building Tool."
The subject matter disclosed herein is related to the subject matter disclosed and claimed in U.S. Pat. No. 5,995,918, entitled "System and Method for Creating a Language Grammar Using a Spreadsheet or Table Interface," in U.S. Pat. No. 6,094,635, entitled "System and Method for Speech Enabled Application," in U.S. Pat. No. 6,321,198, entitled "Apparatus for Design and Simulation of Dialogue," in U.S. patent application Ser. No. 09/702,224, entitled "DIALOG FLOW INTERPRETER DEVELOPMENT TOOL,", in U.S. patent application Ser. No. 10/476,746, entitled "DYNAMIC GENERATION OF VOICE APPLICATION INFORMATION FROM A WEB SERVER,", and U.S. patent application Ser. No. 10/171,921, entitled "SYSTEM AND METHOD FOR TESTING SPOKEN LANGUAGE APPLICATIONS FROM AN ABSTRACTED DESIGN." The disclosure of each of the above-referenced U.S. patents and patent applications is herein incorporated by reference in its entirety.
