An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
RELATED APPLICATIONS
This application is related to, and claims the benefit of the earlier filing date under 35 U.S.C. .sctn. 119(e) of, U.S. Provisional Patent Application (Ser. No. 60/671,899), filed Apr. 14, 2005, entitled "Network Management System with Automated Fault Isolation"; the entirety of which is incorporated herein by reference.
