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Contact identifier for message types
   
Document Number
US Patent 7460651
Issued Date
December 2, 2008
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Inventors
Mosquera; Dave (West Chicago, IL)
Saleh; Nayel (Round Lake, IL)
Wesen; Dave (Channahon, IL)
Peters; Mike (Downers Grove, IL)
Dezonno; Anthony (Bloomingdale, IL)
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Abstract
A method and apparatus are provided for routing a plurality of different types of Internet messages within a host to a plurality of agents. The method includes the steps of determining the message type of each of the plurality of different types of Internet messages and inserting a message type identifier into a packet of each message type of the plurality of different message types. The method further includes the steps of routing the packets to an Internet message distributor and distributing the messages within the Internet message distributor to the plurality of agents based upon the inserted message type identifier.
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Number of Claims:
26
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Owner
Published
December 2, 2008
Application Number
10/320,002
Filed
December 16, 2002
US Classification
379/88.17   379/88.13
Int'l Classification
H04M   1/64   (20060101)  
Examiner
Assistant Examiner
USPTO Field of Search
379/265.13   379/266.02   379/88.17   370/352  
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