A concealed panel locking mechanism is provided which may be used to secure the contents of a container in a manner that is not discernable to an uninformed individual viewing the container. In one exemplary embodiment, the locking mechanism includes one or more channels formed into a central area of a panel of material. A locking member within the one or more channels is movable along the channel to either engage or disengage the locking member from a recess formed in a side wall of the contain...

The invention provides a system whereby both queues and objects/services in a messaging system can be located via the same mechanism (message clustering).

An example of a solution provided here comprises: selecting an incident that requires further processing, capturing data associated with said incident, outputting captured data, and outputting a description for said captured data, whereby problem-solving is promoted. Another example comprises: providing runtime features for data capture, selecting an incident that requires further processing, capturing data on a thread that encounters said incident, and outputting captured data. In some cases, s...

An example of a solution provided here comprises: providing a connection pool, said connection pool including a connection for each of a plurality of servers; applying a load-balancing policy to said connection pool; and assigning a connection from said connection pool to a client, according to said load-balancing policy. Another example of a solution comprises: providing a plurality of directory servers; providing a connection pool, said connection pool including a connection for each of said p...

An example of a solution provided here comprises analyzing an incident, responding to said incident, and customizing the response, based on the result of the analysis. Another example of a solution comprises accessing a knowledge base, comparing a current incident to known incidents in said knowledge base, and if a match is found, retrieving information from said knowledge base, said information being relevant to the current incident. Methods for handling errors, systems for executing such metho...

An example of a solution provided here comprises: providing a script; employing a plurality of probes, including at least one local probe and at least one remote probe; and measuring a client-server application's performance, with said probes, according to said script. For example, the following are provided: methods for probing client-server applications in a network environment, systems for executing such methods, and instructions on a computer-usable medium, for executing such methods.

The invention comprises capturing a customer's speech, recognizing a key word in the customer's speech, searching a database, and retrieving information from the database. The retrieving is a real-time process, completed during a conversation involving the customer and a customer service representative. Examples include methods employing computerized speech recognition and key words to improve customer service, systems for executing methods of the present invention, and instructions on a compute...

The present invention is a system and method for handling personally identifiable information, using a rules model. The invention involves defining a limited number of privacy-related actions regarding personally identifiable information; constructing a rule for each circumstance in which one of said privacy-related actions may be taken or must be taken; allowing for the input of dynamic contextual information to precisely specify the condition for evaluation of a rule; creating a programming ob...

An example of a solution provided here comprises providing input from probes, with the input including events generated by an application probe, and events generated by a component probe, and correlating the events. Another example of the solutions provided comprises representing components and events with structured identifiers, each having a limited number of parameters. Methods for end to end component mapping and problem-solving in a network environment, systems for executing such methods, a...

The present invention comprises receiving speech input from two or more speakers, including a first speaker (such as a customer service representative for example); blocking a portion of the speech input that originates from the first speaker; and processing the remaining portion of the speech input with a computer. The blocking and processing are real-time processes, completed during a conversation. One example is a method for de-cluttering speech input for better automatic processing, by remov...