A Dedicated Administrator Connection (DAC) for a database server is provided that allows a user with administrator privileges to connect to the database server when a connection by standard means fails. By allowing an administrator to connect to the server through the DAC, the administrator can resolve the issue despite the failure and bring back the server to a responsive state without requiring the server to be shut down and restarted. Additionally, support engineers, developers, etc. can use ...

A method of debugging an active unit in a computer system having an active unit for routing computer connections and a standby unit configured to route computer connections in the event the active unit fails. The method comprises the standby unit receiving synchronization data from the active unit in the form of update messages; storing the received synchronization data in local storage; receiving a request for data to be used to perform debugging on the active unit; searching local storage for ...

A common interface (API) is provided which permits a single diagnostic probe manager to communicate with and to control a plurality of diagnostic probes. Through this interface the diagnostic probes are enabled to pass information concerning dependencies between software levels present in a hierarchical stack. This information is particularly useful in that it permits the probe manager to direct diagnostic efforts at the lowest desirable level so as to avoid the problems that occur when problems...

A system for automatically testing motherboards includes a test server (1), client computers (2), and a network (5) connecting the test server with the client computers. The test server is for storing a plurality of high-level OSs (Operating Systems), test programs and test script files, for setting contents of test configuration files, and for storing test results. Each client computer has a motherboard installed therein, and is operated under a DOS (Disk Operating System). The client computer ...

A method for requesting one or more machines to be maintained includes monitoring the machine or machines and detecting when a failure of at least one machine occurs. The method further includes executing a computer program on an electronic terminal associated with the failed machine. The method further includes entering data relating to the condition of the failed machine into the computer program via the electronic terminal and transmitting the data to a database server, thereby initiating a p...

A test system for SRAM uses two mechanical probes to contact the bit lines of a column of SRAM storage cells. A word line is selected and a voltage is applied through the first mechanical probe to the first bit line forcing the second and complementary bit line to have a conducting FET coupled via contacts and a section of the second bit line to the second mechanical probe. A variable voltage is applied to the second mechanical probe and the corresponding resulting currents are measured. The fir...

A method, system and computer program product for automated technical support in a computer network having a client machine and at least one server. The method begins by selecting a diagnostic map useful in gathering diagnostic data for evaluating a given technical problem requiring diagnosis and correction. The diagnostic map encapsulates a set of one or more methods that, upon execution, explore the client machine and gather data. The diagnostic map is then executed by a diagnostic engine to g...

Configurable error handling apparatus and methods to operate the same are disclosed. An example apparatus comprises a processor core in a semiconductor package, a hardware functional block in the semiconductor package, an error handler in the semiconductor package, wherein the error handler is configurable to route error data from the hardware functional block to at least one of a first error log or a second error log and to route error signals from the hardware functional block to at least one ...

A method for testing a network device having modules for receiving and sending data packets in a network includes generating in the network device at least one internal data structure associated with a data packet received by the network device from the network. A predefined action on the network device is then preformed responsive to the internal data structure indicating that the data packet satisfies a predefined condition.

An integrated circuit device having a plurality of embedded processor/controllers and a parallel emulation trace port coupled thereto to provide trace data for debugging the integrated circuit device. A serializer macro is provided within the integrated circuit device to serialize the parallel data from the emulation trace port in order to provide trace data from the IC device in a serial data stream instead of a parallel data stream. A high speed differential serial driver is used to provide th...