A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client comm...

A method, apparatus, and computer instructions for processing a set of links in a document. In response to receiving the document, the set of links in the document is displayed as being validated. The set of links are then processed to determine whether the links are valid or invalid. Whenever one of the links in the set of links is identified as being valid, the display of the link is changed to indicate that the link is valid. Whenever a link in the set of links is identified as being invalid,...

This application describes systems and techniques for using a Web-service based business process to interact with a Web browser as if the Web browser were a Web service server. In one exemplary implementation, an interface module with a HTTP server is provided to convert data from the Web browser into an XML document from a Web service server and to convert data from the business process engine in an XML document to a Web service server into a Web page for the Web browser. The business process e...

Techniques for crawling hyperlinked documents are provided. Hyperlinked documents to be crawled are grouped by host and the host to be crawled next is selected according to a stall time of the host. The stall time can indicate the earliest time that the host should be crawled and the stall times can be a predetermined amount of time, vary by host and be adjusted according to actual retrieval times from the host.

Modular content framework and document format methods and systems are described. The described framework and format define a set of building blocks for composing, packaging, distributing, and rendering document-centered content. These building blocks define a platform-independent framework for document formats that enable software and hardware systems to generate, exchange, and display documents reliably and consistently. The framework and format have been designed in a flexible and extensible f...

Methods and systems provide a tree view showing unannotated text nodes in a corresponding data formatted document. When the user begins to annotate the document with a desired data format structure, such as a markup language like XML, a tree view pane is displayed to the user to provide the user with an outline of the data structure presently applied to the document or to provide the user with an outline of the data structure applied to the document as the user annotates the document with data s...

A method of providing an extension mechanism to an schema editor such that custom properties may be defined for nodes within an XSD schema. The custom properties allow the schema editor to define characteristics of non-XML data within XSD schemas in a standard fashion. The XSD schemas may then be used to parse and validate instance data that is not natively in XML format, such as flat files.

A method and apparatus for extracting structured data from HTML pages whereby an HTML file belonging to a pre-determined class of HTML files can be transformed into an instance tree (142). Other than the HTML file, there are two other inputs to the extraction procedure: a set of constraints (134), and a structure template (140). The steps in the process include: parsing the HTML file, thereby creating a parse tree (126); annotating the parse tree, thereby creating an annotated parse tree (130); ...

A system, method, and program controls a display of pages retrieved over a network by a browser program. A predetermined minimum threshold of time for displaying a page is required before the page can be included in a browser history list that is used to satisfy "Back" and "Forward" requests from a user. For each page, if the length of time that the page is displayed is less than the minimum threshold of time, then the page, or a reference to the page, is not stored in memory in the history list...

The present invention provides a system and method for inferring information need in a collection of hypermedia documents that is based on the observation that a user's hypertext link traversal decisions are typically based on the nature of that user's information need. The system identifies the hypermedia linkage structure among the plurality of documents in the collection. The documents include content items that may be relevant to a user information need. The system then accepts a user path i...